Destiny Lugo
Hilliard
Summary
Dedicated and disciplined United States Marine Corps veteran with a strong foundation in healthcare and patient care. Certified in phlebotomy through the National Health Association, with hands-on experience in clinical procedures and patient interaction. Currently pursuing an Associate’s degree in Medical Imaging, with a focus on developing technical expertise and delivering high-quality diagnostic support. Seeking an opportunity to apply military-honed work ethic, attention to detail, and commitment to excellence in a medical imaging role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
The Home Depot Store 6954
Grove City, OH
11.2024 - Current
- Processed customer orders accurately and efficiently to ensure timely fulfillment.
- Maintained organization of inventory and stock levels to facilitate quick retrieval.
- Operated warehouse equipment, including forklifts and pallet jacks, to support order picking.
- Collaborated with team members to streamline order processing workflows and enhance productivity.
- Inspected incoming and outgoing shipments for quality assurance and compliance with standards.
- Assisted in training new associates on operational procedures and safety protocols.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Task Associate
Ulta Beauty Inc.
Columbus, OH
11.2024 - 04.2025
- Assisted in maintaining inventory accuracy through regular stock audits and replenishment.
- Executed visual merchandising strategies to enhance product displays and drive customer engagement.
- Supported team in achieving sales targets by providing exceptional customer service and product knowledge.
- Collaborated with cross-functional teams to streamline operational processes and improve efficiency.
- Managed daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Utilized POS system for transaction processing, inventory tracking, and reporting sales data.
- Contributed to store cleanliness and organization, enhancing overall shopping experience for customers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Kitchen Leader
Chipotle Mexican Grill
Bakersfield, CA
09.2023 - 10.2024
- Supervised kitchen staff to ensure adherence to food safety and sanitation protocols.
- Trained new team members on cooking techniques and operational procedures.
- Managed inventory levels, minimizing waste while ensuring product availability.
- Streamlined food preparation processes to enhance efficiency and service speed.
- Implemented quality control measures to maintain high standards of food presentation.
- Conducted regular performance evaluations to provide constructive feedback and support development.
- Coordinated with management to optimize scheduling based on peak service times.
- Developed training materials that improved onboarding experience for new hires.
- Increased overall guest satisfaction by addressing customer concerns promptly and professionally.
- Coordinated with other kitchen leaders to establish standard operating procedures that maximized productivity without sacrificing quality.
- Ensured strict adherence to dietary restrictions of customers by cross-checking menu offerings against specific needs.
- Collaborated with front-of-house staff to ensure seamless communication and smooth service during busy shifts.
Cashier
Family Dollar
Delano, CA
07.2023 - 10.2023
- Processed customer transactions accurately using POS systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in inventory management by restocking shelves and conducting counts.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Monitored cash drawer for discrepancies, ensuring accurate financial reporting.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Geospatial Intelligence Analyst
United States Marine Corps
Oceanside, CA
06.2018 - 07.2023
- Analyzed geospatial data to support mission planning and execution.
- Utilized advanced GIS tools to create detailed intelligence reports.
- Collaborated with cross-functional teams to enhance operational effectiveness.
- Developed and maintained geospatial databases for accurate intelligence assessments.
- Mentored junior analysts on geospatial analysis techniques and methodologies.
- Led initiatives to streamline data collection processes, improving accuracy and efficiency.
- Conducted training sessions on geospatial technologies for military personnel.
- Evaluated emerging technologies to integrate into existing intelligence frameworks.
- Participated in cross-functional teams to address broader intelligence requirements, offering geospatial expertise for enhanced situational understanding.
- Presented findings through concise written reports and oral briefings to senior leadership for informed decision-making processes.
- Leveraged advanced GIS software and technologies to perform complex spatial analyses effectively, enhancing overall results quality.
- Contributed to the development of new analytical methodologies for more accurate predictions of future developments within areas of interest.
- Maintained an up-to-date knowledge of industry standards and best practices related to GIS applications using various training resources, ensuring the highest quality of work.
- Analyzed satellite imagery to monitor infrastructure changes, providing critical updates on adversarial activities.
- Delivered high-quality maps and visualizations to support mission planning and execution, enhancing situational awareness.
- Collaborated with multi-disciplinary teams to provide comprehensive geospatial analysis for various projects.
- Enhanced geospatial data accuracy by conducting thorough quality control checks and implementing corrective measures.
- Supported military operations with timely and accurate geospatial intelligence, aiding in strategic decisionmaking.
Leasing Consultant
The Elms
Gahanna, OH
06.2018 - 07.2018
- Facilitated leasing process by conducting property tours and answering prospective tenant inquiries.
- Developed strong relationships with residents, enhancing community engagement and satisfaction.
- Maintained accurate records of lease agreements, renewals, and resident communications.
- Collaborated with marketing team to implement promotional campaigns for vacant units.
Waitress
MacKenzie River Pizza, Grill & Pub
Lewis Center, OH
06.2017 - 06.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables, maintaining attention to detail and guest satisfaction.
- Trained new staff on menu offerings, service standards, and customer interaction techniques.
Host
Firebirds Wood Fired Grill
Lewis Center, OH
07.2016 - 05.2017
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations using restaurant management software.
- Coordinated with kitchen and service staff to optimize guest flow.
- Trained new hosts on operational procedures and customer service standards.
Education
Medical Imaging
Columbus State Community College
Columbus, OH06-2027
No Degree - Phlebotomy
Ohio School of Phlebotomy
Columbus, OH11-2024
Skills
- Time management
- Inventory management
- Quality control
- Stock replenishment
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- HIPAA compliance
- Patient confidentiality
- Specimen labeling procedures
- Blood collection techniques
- Patient support
- Capillary puncture
- Data entry
- Safety protocols adherence
- HIPAA
- Recording data
- Health education
- Anatomy
- Direct patient care
- Patient safety
- Patient education
- Medical terminology
- Appointment scheduling
- Data confidentiality
Certification
NHA Certification, November 2024
Timeline
Order Fulfillment Associate
The Home Depot Store 6954
11.2024 - Current
Task Associate
Ulta Beauty Inc.
11.2024 - 04.2025
Kitchen Leader
Chipotle Mexican Grill
09.2023 - 10.2024
Cashier
Family Dollar
07.2023 - 10.2023
Geospatial Intelligence Analyst
United States Marine Corps
06.2018 - 07.2023
Leasing Consultant
The Elms
06.2018 - 07.2018
Waitress
MacKenzie River Pizza, Grill & Pub
06.2017 - 06.2018
Host
Firebirds Wood Fired Grill
07.2016 - 05.2017
Medical Imaging
Columbus State Community College
No Degree - Phlebotomy
Ohio School of Phlebotomy
Navy and Marine Corps Commendation Medal
awarded to personnel serving with the Navy or Marine Corps who distinguish themselves through heroism, outstanding achievement, or meritorious service. It is intended for acts well above expected performance, typically recognizing junior officers and enlisted personnel.