Destiny Lynch
Bloomfield Hills,Michigan
Summary
Dynamic professional with a proven track record at United Wholesale Mortgage, transforming a low-performing team into the top unit within three months. Expertise in leadership has driven significant performance improvements and exceptional results in team productivity.
Overview
10
10
years of professional experience
Work History
Revenue Officer
State of Michigan - Department of Treasury
Lansing, Michigan
05.2024 - Current
- Processed payments and established installment agreements, ensuring timely resolution and compliance for taxpayers.
- Evaluated state treasury collection accounts, delivering actionable insights for taxpayers and their representatives.
- Clarified tax filing requirements for taxpayers and authorized representatives, enhancing understanding and compliance.
Supervisor
Reimagine Recreation
Pontiac, Michigan
04.2024 - Current
- Supervised youth-centered sports facility, improving safety protocols and operational efficiency for staff and clients.
- Developed solutions for building emergencies, effectively prioritizing immediate needs.
- Facilitated event setups, maximizing space utilization for business and sports activities.
Audi Customer Experience Advocate
DAKO Group/Audi Customer Experience Center
Auburn Hills, Michigan
03.2023 - 05.2024
- Advocated for customer needs regarding vehicle issues and dealership complaints, resulting in timely resolution of service requests.
- Coordinated with dealership partners to resolve customer concerns, contributing to enhanced overall satisfaction.
- Streamlined vehicle title processes through collaboration with Audi Financial Services, improving transaction efficiency.
Team Lead, Operations Specialist II
United Wholesale Mortgage
Pontiac, Michigan
10.2020 - 02.2023
- Executed strategic plan, elevating lowest-performing team to #1 in business unit within three months.
- Facilitated one-on-one meetings with team members to resolve performance challenges and improve call quality.
- Conducted audits of team calls to identify quality assurance issues and coaching opportunities.
- Assisted in establishing appraisal management company with 40 individuals, enhancing operational effectiveness.
Service Manager and Apprentice in Training
Chipotle Mexican Grill
Bloomfield Hills, Michigan
07.2016 - 08.2020
- Increased catering sales by 45% in two months through targeted phone pitches, contributing to overall revenue growth.
- Resolved customer issues promptly, improving guest satisfaction and encouraging repeat business.
- Recruited, hired, and trained over 20 employees through phone and in-person interviews, strengthening team capability.
Certified Nurse Aide
Home Instead Senior Care
Birmingham/Troy, Michigan
07.2018 - 07.2019
- Facilitated daily living activities like bathing and grooming, enhancing client independence.
- Assisted clients with mobility and transportation for appointments, contributing to timely arrivals.
- Maintained daily logs of care activities, ensuring service continuity and effective communication among team members.
Education
High School Diploma - Bloomfield Hills, Michigan
Bloomfield Hills High School
Bloomfield Hills, Michigan06-2017
High School Diploma - Royal Oak, Michigan
Oakland Schools Technical School SE Campus
Royal Oak, Michigan06-2017
Some College (No Degree) - Washington, DC
Howard University
Washington, DCSome College (No Degree) - Pre-Nursing
Oakland Community College
Auburn Hills, MI04-2026
Skills
- Salesforce expertise
- Power BI proficiency
- Microsoft Office Suite
- Organizational skills
- Recruitment and hiring
- Critical thinking
- Effective communication
- Team collaboration
- Emotional intelligence
- Adaptability and flexibility
- Strong work ethic
- Typing proficiency (60 wpm)
- WordPress knowledge
- Adobe Photoshop skills
- Okta familiarity
- Orecx experience
Awards Certificates
- State of Michigan Nurse Aide Certification, 02/25/17-02/25/19
Affiliations
- Civitan Youth Leadership & Diversity Conference Delegate, 2014
- Envision National Young Leaders State Conference, 2013
References
Per request
Timeline
Revenue Officer
State of Michigan - Department of Treasury
05.2024 - Current
Supervisor
Reimagine Recreation
04.2024 - Current
Audi Customer Experience Advocate
DAKO Group/Audi Customer Experience Center
03.2023 - 05.2024
Team Lead, Operations Specialist II
United Wholesale Mortgage
10.2020 - 02.2023
Certified Nurse Aide
Home Instead Senior Care
07.2018 - 07.2019
Service Manager and Apprentice in Training
Chipotle Mexican Grill
07.2016 - 08.2020
High School Diploma - Bloomfield Hills, Michigan
Bloomfield Hills High School
High School Diploma - Royal Oak, Michigan
Oakland Schools Technical School SE Campus
Some College (No Degree) - Washington, DC
Howard University
Some College (No Degree) - Pre-Nursing
Oakland Community College