Payton Odgers
Granbury,TX
Summary
Detail-oriented Revenue and Recovery Specialist with 10 years of experience in managing high-volume accounts receivable and collections. Oversaw a diverse portfolio of major and smaller accounts, ensuring financial accuracy and resolving billing discrepancies. Built strong relationships with customers and internal stakeholders to enhance recovery outcomes.
Overview
10
10
years of professional experience
Work History
Senior Revenue & Recovery Representative
Southwest Airlines
Dallas, Texas
04.2016 - 04.2026
- Executed collection activities for account balances from $50 to $5 million, enhancing recovery through detailed research and professional customer communication.
- Managed high-volume portfolio of 15–20 major accounts and 400–900 smaller accounts monthly, balancing competing priorities while ensuring accuracy and timely resolutions.
- Oversaw collection efforts and customer correspondence for outstanding balances and billing inquiries, ensuring timely resolution of payment discrepancies.
- Researched complex account histories and financial records to resolve discrepancies, contributing to accurate revenue recovery.
- Performed comprehensive billing research to investigate account issues, determine root causes, and implement appropriate resolutions.
- Conducted thorough accounts receivable reconciliations to identify discrepancies and ensure accurate balances.
- Utilized Salesforce, SAP ERP/HANA, QuickBase, Excel, and Microsoft Office for account research and financial analysis.
- Collaborated with internal departments to resolve complex billing, payment, and account issues.
Education
High School Diploma -
Midlothian High School
Midlothian, Tx06-2012
Skills
- Revenue recovery
- Collections management
- High-volume account management
- Account reconciliation
- Billing resolution
- Discrepancy resolution
- Customer correspondence
- Financial analysis
- Data analysis and reporting
- Salesforce expertise
- SAP ERP/HANA proficiency
- QuickBase knowledge
- Microsoft Excel skills
- Microsoft Office suite
- Portfolio management
- Training
Timeline
Senior Revenue & Recovery Representative
Southwest Airlines
04.2016 - 04.2026
High School Diploma -
Midlothian High School