Destiny Martinez
Valrico,FL
Summary
Dedicated CCMA with expertise in patient care, administrative efficiency, and team collaboration. Committed to enhancing patient experiences through effective communication and accurate documentation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CCMA
AdventHealth MedicalGroup
13403 Boyette Road Riverview FL, 33569
04.2023 - Current
- Administrative Duties:Facilitated smooth operations by effectively managing phone communications. Enhanced patient experience through warm greetings upon arrival. Maintained accurate patient information systems to support efficient service delivery.
- Clinical Tasks: Performing clinical intake, conducting screenings, taking vital signs, and medication reconciliation.
- Patient Care: Educating patients on tests, medications, and dietary information, and administering prescribed treatments.
- Documentation: Documenting patient information accurately and following safety processes and policies.
- Team Collaboration:Achieved seamless team collaboration by promoting adherence to organizational standards. Enhanced communication and detail-oriented practices among staff. Cultivated a professional and supportive environment for CCMA team members, contributing to overall team success.
Team Lead
PDQ Restaurant
Brandon, FL
01.2019 - 12.2025
- Led team to ensure timely service and customer satisfaction during peak hours.
- Trained new staff on operational procedures and customer engagement techniques.
- Implemented workflow improvements that enhanced kitchen efficiency and reduced wait times.
- Monitored inventory levels, ordering supplies to maintain optimal stock for daily operations.
Education
High School Diploma -
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Client support
- Problem-solving
Certification
- Certified Medical Assistant
Timeline
CCMA
AdventHealth MedicalGroup
04.2023 - Current
Team Lead
PDQ Restaurant
01.2019 - 12.2025