Destiny Martins

• Doc flowsheet data entry
• Supported nurses on how to record patient vitals and system assessment
• Troubleshooting challenges and communicating issues to the command centre
• Assist end users in documenting follow up calls
• Assisted physicians in documenting medication reconciliation
• Support physicians in cosigning orders from their In-basket messaging
• Assisted admitting patients through registration

• Providing Elbow to Elbow support to end users
• Created curricula, instructions, documents, and written tests for various types of training courses.

● Provided” Go Live” Support and serves as a training resource to assigned departments/clinics.

● Analysed company training methods, adjustments to rectify issues, increase efficiency and exceed training goals. ● Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Proficient in Basic English written language
• Proficient Basic English spoken language
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve customers' problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Work closely with agencies and in-house team to optimize media buying in an effort to hit aggressive growth targets in a cost-effective manner
• Work closely with other teams and stakeholders to ensure goals are met
• Manage an experimentation roadmap to optimize performance including A/B creative tests, incrementality tests, and bidding algo tests customer service, Collabera
• Research, document, rate, or select alternatives for web architecture or technologies
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
• Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information
• Provide assistance for customers with special billing requests
• Calculate and quote charges for services such as long-distance connections
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance
• Perform clerical duties such as typing, proofreading, and sorting mail
• Provide relay service for hearing-impaired users
• Work from home customer service, ttec/united health care
• Atlanta

• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Research, document, rate, or select alternatives for web architecture or technologies
• Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations
• Prepare or review specifications or orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards
• Promote company products, services, and savings plans when appropriate
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

• Provide genuine hospitality and excellent teamwork daily.
• Reviewed information given by clients of customers with overdue accounts.
• Placed phone calls, sent invoices, and emailed customers to remind them of account contracts,
  payments, due dates and amount owed.
• Outbound calls, sent invoices, and emailed customers to remind them of account contracts,
  payments, due dates and amount owed.
• Remained courteous and calm during moments of customer dissatisfaction.
• Respond to questions and concerns about service and products while appropriately escalating calls.
• Maintained and increased personal knowledge of product specifications.