Destiny Mays
Olive Branch,MS
Summary
Detail-oriented customer service expert with 10+ years in call center and healthcare industries. Capable of effectively resolving complex inquiries via phone, email, and chat while ensuring accurate record maintenance. Strong collaboration skills aimed at enhancing service delivery and troubleshooting. Proficient in Microsoft Office and data entry, with a focus on organizational and time management excellence.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Pediatric Healthcare
Memphis, TN
01.2023 - Current
- Managed scheduling and appointment coordination, optimizing provider availability.
- Delivered exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity.
- Streamlined communication between patients and healthcare providers to improve satisfaction rates.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Health Information Specialist II
Ciox Health
Memphis, TN
05.2016 - 01.2023
- Processed patient information requests while maintaining confidentiality and adhering to company and facility policies.
- Maintained accurate records and managed sensitive data in compliance with privacy regulations.
- Communicated effectively with internal teams and reported workflow challenges to management.
- Demonstrated strong organizational and multitasking abilities in a fast-paced environment.
- Assisted with additional duties as needed, supporting team collaboration and service quality.
Customer Service Representative
ATT Call Center
Memphis, TN
11.2014 - 06.2016
- Responded promptly to customer inquiries via phone and digital channels, ensuring a positive customer experience.
- Resolved customer complaints and issues by providing accurate information about products, services, and policies.
- Maintained detailed records of customer interactions, transactions, and feedback in compliance with company standards.
- Collaborated with colleagues to improve service delivery and support team goals.
- Demonstrated adaptability and professionalism in a high-volume call center environment.
Education
High school diploma - undefined
Fairley High School
Memphis05.2014
Skills
Client relations and support
Data management and entry
Proficient in Microsoft Office
Organizational abilities
Time efficiency
Computer literacy
Reception duties
Administrative expertise
Communication proficiency
Timeline
Patient Service Representative
Pediatric Healthcare
01.2023 - Current
Health Information Specialist II
Ciox Health
05.2016 - 01.2023
Customer Service Representative
ATT Call Center
11.2014 - 06.2016
High school diploma - undefined
Fairley High School