Krista DeMay
Middleton
Summary
Ambitious and dependable candidate successful at managing multiple priorities with a positive attitude. Driven to conquer work and personal goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
St.Alphonsus OB-GYN
- Current
- Works with physicians and clinical staff to take care of patients’ administrative needs
- Responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility
- Used electronic medical records to update required information
- Utilize excellent communication skills while communicating with patients, families and providers
- Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulation
- File incoming medical reports and correspondence, assemble new patient medical records in accordance with policies and procedures
- Ensures availability of treatment information by filing and retrieving patient records
- Receives, processes, and documents referral requests to and from the office
- Sort incoming faxes via Right Fax and routes record requests from others and makes requests on behalf of providers/patients about Saint Alphonsus.
Office Specialist 2-Fiscal
Idaho Department of Insurance
01.2023
- Provided fiscal Assistance to agency staff; Processed incoming monies, performed data entry into statewide transaction and accounts Reception Systems (STARS)
- Performed continuous inventory of fixed assets, applied job/department specific policies, practices and procedures to process all payments and/or confidential documents for six different departments within Idaho Department of Insurance.
Development & Bookkeeping
BD Employment
10.2023 - 12.2023
- Streamlined financial processes by implementing efficient bookkeeping systems for timely data entry and report generation.
- Enhanced the efficiency of accounts payable processing by automating invoice approval workflows, reducing manual entry errors, and increasing overall accuracy.
- Implemented new software solutions to improve the speed and accuracy of data entry tasks for bookkeeping activities.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Transferred data and documents to facilitate system migration and software updates.
Customer Service Specialist
Centurylink Communication
- Addressed Customer concerns and mitigated dissatisfaction by employing timely and on-point solutions
- Resolved concerns with products or services to help with retention and drive sales
- Complied with company policies and procedures while encouraging a positive and effective work environment
- Resolved concerns with products or services to help with retention and drive sales
- Consistently outperformed sales targets.
Salon Manager
At The Beach Tanning
01.2010 - 02.2012
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
Education
High School Diploma -
Meridian High School
Meridian, ID05.2008
Skills
- Excellent written and oral communication
- Regulatory Compliance
- Data Entry
- Clerical Support
- Appointment Scheduling
- Team Development
- Information Security
- Client Relations
- Office equipment proficiency
- Customer Service
References
Available Upon Request
Timeline
Development & Bookkeeping
BD Employment
10.2023 - 12.2023
Office Specialist 2-Fiscal
Idaho Department of Insurance
01.2023
Salon Manager
At The Beach Tanning
01.2010 - 02.2012
Patient Service Representative
St.Alphonsus OB-GYN
- Current
Customer Service Specialist
Centurylink Communication
High School Diploma -
Meridian High School
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