Casey White
Summary
Experienced employee with over 20+ years of customer service and dedicated care. I pursue the opportunity to apply my level of skills and high-pressure situations to ensure high level patient care and a forward thinking mindset to capitalize on untapped potential.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
OU HEALTH
06.2024 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated communication between patients and various departments and staff.
Childcare Assistant Director
Cornerstone Child Enrichment Center
01.2022 - 06.2024
- Supervised daily operations and activities of the childcare center to ensure a safe and positive environment for children
- Indentified and enforced policies and procedures in compliance with state regulations and licensing requirements
- Coordinated staff schedules, trainings, and evaluations to maintain a high level of performance and professionalism
- Collaborated with parents, staff, and management to address concerns, provide support, and promote strong communication
- Effectively assisted the Center Director in budget management, enrollment forecasting, and strategic planning to achieve organizational goals
- Empowered team of diverse individuals towards achieving common goals and objectives
Customer Service Representative
Planet Fitness
01.2022 - 01.2023
- Managed a high-volume of customer calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
- Resolved an average of 50 customer inquiries per day through phone, email, and live chat, maintaining a 90% satisfaction rate
- Provided exceptional customer service by efficiently resolving inquiries, addressing concerns, and processing orders in a timely manner
- Utilized problem-solving skills to identify issues and provide solutions to enhance customer satisfaction
Master Teacher
Cornerstone Child Enrichment Center
10.2017 - 01.2022
- Led a team of teachers in curriculum development, implementation, and assessment to ensure alignment with standards and student needs.
- Mentored and coached new teachers, providing guidance and support to enhance their instructional skills and classroom management techniques.
- Executed and implemented innovative lesson plans and teaching strategies to enhance student engagement and achievement
- Effectively planned and implemented engaging age-appropriate lesson plans for children in a preschool setting
- Fostered positive relationships with children, parents, and colleagues to create a supportive learning environment
- Monitored and ensured the safety and well-being of all children in care, following all childcare regulations and protocols
Customer Service Representative
U-Haul
09.2016 - 05.2017
- Managed a high volume of customer inquiries via phone, email, and chat platforms, ensuring prompt and satisfactory resolution
- Efficiently processed rental transactions for U-Haul trucks and trailers, ensuring accuracy and timeliness.
- Conducted thorough vehicle inspections before and after rentals to ensure proper maintenance and cleanliness standards were met.
- Maintained organized rental records and scheduling to streamline operations and improve overall efficiency.
Property Manager
SecurCare Self Storage
09.2016 - 05.2017
- Oversee day-to-day operations of a self-storage facility, including customer service, facility maintenance, and rental contract administration
- Develop and implement marketing strategies to attract new customers and retain existing ones
- Monitor and analyze facility performance metrics, such as occupancy rates and revenue, to make informed business decisions
- Utilize computerized systems to manage rentals, payments, and inventory, while also maintaining accurate records and reports for financial tracking and analysis.
Education
Child Development
OCCC
OKCSkills
- Excellent written and oral communication skills
- Power Point
- Excel
- EPIC
- 20 years in customer service
Timeline
Patient Service Representative
OU HEALTH
06.2024 - Current
Childcare Assistant Director
Cornerstone Child Enrichment Center
01.2022 - 06.2024
Customer Service Representative
Planet Fitness
01.2022 - 01.2023
Master Teacher
Cornerstone Child Enrichment Center
10.2017 - 01.2022
Customer Service Representative
U-Haul
09.2016 - 05.2017
Property Manager
SecurCare Self Storage
09.2016 - 05.2017
Child Development
OCCC