Kiya White
Catonsville,MD
Summary
Compassionate healthcare customer service professional with expertise in front desk operations, patient scheduling, and high-volume call handling. Skilled in maintaining confidentiality and supporting clinical teams through effective communication and documentation. Committed to enhancing patient satisfaction and fostering lasting relationships while contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Chase Brexton Health Care
Baltimore, MD
05.2025 - 10.2025
- Delivered high-quality customer service to patients in a fast-paced healthcare environment
- Managed high-volume inbound calls, resolving patient questions and concerns effectively
- Answered incoming calls promptly and courteously in a busy healthcare setting.
- Scheduled, confirmed, and updated patient appointments using EHR systems
- Verified insurance eligibility and ensured accurate patient records
- Provided education to patients on available services and resources to enhance understanding
- Ensured strict confidentiality of patient information in compliance with HIPAA regulations
Patient Service Representative (Remote)
University of Maryland FPI
Baltimore, MD
01.2024 - 04.2025
- Verified insurance eligibility and obtained referrals and authorizations
- Managed appointment scheduling and modifications using EHR systems
- Delivered exceptional customer service, contributing to increased patient satisfaction.
- Offered professional phone support to patients and caregivers, ensuring clear communication and assistance.
- Maintained compliance with HIPAA and data privacy standards
- Managed incoming calls to assist patients with inquiries and concerns. professionally, facilitating effective patient interactions.
Administrative Assistant
The Driven Group
Baltimore, MD
03.2023 - 01.2024
- Handled correspondence through email, phone, and in-person communication.
- Answered phones, routed calls, and supported daily office operations.
- Maintained organized filing systems, and accurate digital records.
- Procured office supplies to maintain inventory levels and support daily operations., and assisted with administrative reporting.
- Supervised the maintenance of student records, including attendance, with pick-up and drop-off times.
Patient Representative
Mercy Medical Center
Baltimore, MD
04.2017 - 01.2019
- Supported nursing staff in facilitating patient transfers and addressing mobility needs.
- Ensured safe transport of patients between departments and treatment areas.
- Greeted patients and clarified transport plans and destinations.
- Checked all medical documents for accuracy prior to transporting patients.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Maintained cleanliness and organization of transport equipment and vehicles.
Education
High School Diploma -
Cristo Rey Jesuit High School
Baltimore, MD06-2016
Skills
- Patient and customer support
- Appointment scheduling and coordination
- Insurance verification and authorizations
- High-volume call handling
- Front desk operations
- Electronic health records (EHR)
- Data entry and documentation
- Microsoft Office Suite
- Client support and relations
- Calendar management
- Issue resolution and satisfaction
- Reception support
- Record accuracy and data entry
- CRM and electronic systems integration
- Customer service
Languages
English
Timeline
Patient Service Representative
Chase Brexton Health Care
05.2025 - 10.2025
Patient Service Representative (Remote)
University of Maryland FPI
01.2024 - 04.2025
Administrative Assistant
The Driven Group
03.2023 - 01.2024
Patient Representative
Mercy Medical Center
04.2017 - 01.2019
High School Diploma -
Cristo Rey Jesuit High School