Destiny Montanez
El Paso
Summary
Professional with strong foundation in leadership and team collaboration. Prepared to drive impactful results through effective communication, strategic thinking, and adaptability. Known for reliability and proactive approach in dynamic environments. Skilled in conflict resolution, project management, and motivational techniques.
Overview
6
6
years of professional experience
Work History
City Operator 311
Datamark
06.2024 - 12.2024
- My job as a city operator was to direct calls to the right department and make any city reports on damages around the city as well as reporting any code violations to code enforcement.
- Provided exceptional bilingual support to customers, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to help with workflow and improve operational efficiency.
Zookeeper, Tour Guide
Finos Rainforest
06.2022 - 12.2022
- Provided information to guests such as origin, species, and defining characteristics of animals as well as answered questions upon request.
- Managed daily animal care routines, ensuring optimal health and welfare standards.
- Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
Bank of America Customer Support
01.2022 - 06.2022
- Assisted many bank members via phone regarding their bank accounts.
- Took in calls and asked key questions in order to more effectively assist them.
- On site problem solving and deescalation when customers were particularly displeased or irritated.
- Assisted members or power of attorney in closing/managing bank accounts of deceased.
Dispatcher
SOLRACC
07.2021 - 12.2021
- Communicated with other companies via phone in order to build an accurate cargo manifest for the truck driver.
- Controlled incoming trucks and outgoing yard traffic in an effective manner.
- Received and processed documents as well as information of truck loads and trucks rout
- Logged and organized information and documents on share point and yard commander.
Security Guard
Securitas
08.2020 - 07.2021
- Assigned and trusted with security of the truck yard, the trucks, and their contents.
- Regularly patrolled area to check for trespassers and perimeter safety such as fence integrity or damaged truck containers.
- Checked trucks in and out according to scheduled drops and updated online records of shipments and locations within the yard.
Shift Manager
Pizza Hut
07.2018 - 11.2018
- Made customers feel welcome greeting them as they entered, took down orders in a prompt manner.
- Regularly checked in with seated customers ensuring their order and the service provided to them by the team was satisfactory.
- Routinely checked and maintained tables, floors, salad bar and restrooms clean for further patrons throughout the day.
- Helped team with dishwasher and cook duties when short on staff.
Education
GED -
Ysleta Community Learning Center
El Paso, Texas01.2023
Associate of Applied Science - Medical Assistance
Southwest University
El Paso, TX10.2024
Associate of Science - Diagnostic Medical Sonography
Southwest University
El Paso, TXSkills
- leadership
- Customer service
- Problem-solving
- Multitasking
- Organizational skills
- Verbal communication
- Teamwork and collaboration
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
City Operator 311
Datamark
06.2024 - 12.2024
Zookeeper, Tour Guide
Finos Rainforest
06.2022 - 12.2022
Bank of America Customer Support
01.2022 - 06.2022
Dispatcher
SOLRACC
07.2021 - 12.2021
Security Guard
Securitas
08.2020 - 07.2021
Shift Manager
Pizza Hut
07.2018 - 11.2018
GED -
Ysleta Community Learning Center
Associate of Applied Science - Medical Assistance
Southwest University
Associate of Science - Diagnostic Medical Sonography
Southwest University