Tabitha Thomas
New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
311 Operator
Continuum Global Solutions
Brooklyn
04.2023 - 08.2023
- Handled incoming calls from NYC residents regarding city services.
- Created and dispatched work orders, directing inquiries to appropriate departments.
- Maintained accurate documentation while delivering professional service.
- Collaborated with quality assurance and supervisors to ensure compliance.
Shift Supervisor
Fridge No More
New York
05.2021 - 03.2022
- Oversaw daily operations, including inventory, deliveries, and staffing.
- Ensured timely processing and delivery of customer orders.
- Trained team members on updated systems and service standards.
Maintenance Technician
Fleet Wash
Floral Park
05.2020 - 07.2020
- Sanitized MTA train station areas to maintain public health and safety during COVID-19.
Child Care Provider
HRA, Welfare
New York
01.2016 - 01.2020
- Provided attentive care for children aged 3-10, including one child with autism.
- Managed daily routines: meal preparation, homework assistance, and structured activities.
- Maintained a safe, clean, and sanitary environment.
Call Center Agent
GCS Access-A-Ride
Long Island City
09.2018 - 09.2019
- Scheduled and modified transportation for clients.
- Resolved trip issues and coordinated with dispatch.
Concierge / Receptionist
Planned Companies
New York
09.2017 - 01.2019
- Managed visitor check-ins, guest requests, and coordinated with staff for timely service.
- Oversaw package logs, service requests, and daily reports.
House Cleaner
Self-Employed
New York
01.2009 - 08.2018
- Provided customized cleaning and organizational services for residential clients.
Home Health Aide
Freedom Care
New York
01.2015 - 01.2017
- Completed patient documentation with 100% accuracy.
- Reduced patient trips and falls by 43% through hazard identification.
- Prepared meals following medical and cultural dietary requirements.
- Adhered to infection control and PPE use.
Cook / Sales / Barista / Catering
Le Pain Quotidien
New York
08.2013 - 10.2016
- Prepared food, beverages, and catering orders while maintaining service standards.
Education
Associate's Degree - Medical Assisting
St. Paul's School of Nursing
Queens, NY01.2026
Bachelor's Degree - Human Services
TCI College
New York, NY01.2015
Skills
- Medical billing and coding
- EMR and EHR management
- Insurance verification and compliance
- HIPAA regulations
- Patient support services
- Microsoft Office Suite proficiency
- QuickBooks expertise
- SQL database management
- CRM software utilization
- Google Workspace applications
- Data entry (90 WPM)
- Call center operations management
- Concierge service delivery
- Conflict resolution strategies
- Client relationship management
- Team leadership and supervision
- Training and development programs
- Shift management skills
- Problem-solving techniques
Certification
- Fire Guard & Fire Safety, 2018
- 8 & 16 Hour Security, 2018
- Peer Education Certification - Sexual Health & Harm Reduction
- Security+ (Basic Network Security)
Timeline
311 Operator
Continuum Global Solutions
04.2023 - 08.2023
Shift Supervisor
Fridge No More
05.2021 - 03.2022
Maintenance Technician
Fleet Wash
05.2020 - 07.2020
Call Center Agent
GCS Access-A-Ride
09.2018 - 09.2019
Concierge / Receptionist
Planned Companies
09.2017 - 01.2019
Child Care Provider
HRA, Welfare
01.2016 - 01.2020
Home Health Aide
Freedom Care
01.2015 - 01.2017
Cook / Sales / Barista / Catering
Le Pain Quotidien
08.2013 - 10.2016
House Cleaner
Self-Employed
01.2009 - 08.2018
Associate's Degree - Medical Assisting
St. Paul's School of Nursing
Bachelor's Degree - Human Services
TCI College
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