Destiny Moore
Austin
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer service and critical thinking. Skilled in transforming high-stress situations into positive customer experiences, enhancing loyalty through empathy and active listening. Expert in data entry, ensuring accurate transaction records. Demonstrated leadership as a Restaurant Manager, significantly improving service quality and staff performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
McDonald's
03.2023 - Current
- Effectively handled high-stress situations while maintaining professionalism.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Restaurant Manager
Raising Cane's
12.2022 - 12.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Associate Of Applied Science - Surgical Tech
Austin Community College
Austin, TXBroadmoor High
Baton Rouge, LA05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
I completed a CNA certification program while in Louisiana.
Timeline
Customer Service Representative
McDonald's
03.2023 - Current
Restaurant Manager
Raising Cane's
12.2022 - 12.2023
Associate Of Applied Science - Surgical Tech
Austin Community College
Broadmoor High
Similar Profiles
Quwalyn LeeQuwalyn Lee
Customer Service Sales Representative at McDonald'sCustomer Service Sales Representative at McDonald's
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
Danyal TariqDanyal Tariq
Senior Consultant at OracleSenior Consultant at Oracle