Destiny Mulugata
Cleveland Heights,OH
Summary
Epic EMR functions similarly to many work portals, allowing doctors to access their profiles through a personalized dashboard. Seeking to provide effective Go-Live support, with expertise in managing a variety of EMR implementations. Possesses excellent communication skills.
Overview
7
7
years of professional experience
Work History
Epic ATE Activation Support
Cape Cod Healthcare
11.2020
- Provided elbow to elbow support to Registrar’s
- Assist schedulers in call center when scheduling appointments
- Assist front desk outpatient/inpatient registration, check-in and check out of patients, scheduling appointments, insurance verification, financial assistance, and referrals, creating insurance/workers compensation claim
- Modules supported: Cadence
Epic ATE Activation Support
Guthrie Lourdes
07.2024 - 07.2024
- Supported front desk with scheduling, registration, and check-in/check-out of patients, placing ancillary orders, insurance verification, and referrals
- Provided support to schedulers in call center when scheduling appointments
- Modules supported: Cadence/Prelude
Epic ATE Consultant
07.2019
- Supported front desk with scheduling, registration, and check-in/check-out of patients
- Assist Nurses with placing orders, administering medication, labs, patient movement, and any EMR related issues
- Supported front desk with scheduling, registration, and check-in/check-out of patients, insurance verification, and referrals
- Provided support to schedulers in call center when scheduling appointments
- Modules supported: Cadence/Prelude/Grand Central
Epic ATE Consultant
OhioHealth Mansfield Hospital
06.2018
- Support daily check- in/check-out patients, full registration, scheduling appointments, transcribing orders, and adding insurance coverage
- Assisted with identifying payments due for current or prior services
- Work closely with end- users in problem solving during go live
- Modules supported: Cadence/Prelude
Epic CareConnect Super User
OhioHealth Mansfield
10.2021 - 01.2022
- Abstracted and transcribed patients medical records information into the new EHR system
- Placed tickets with ServiceNow for all Epic related issues
- Remote into end-users computers to resolve Epic issues relating to password resets, printer issues, and help navigate in the system
Epic CareConnect SuperUser
OhioHealth Marysville Pediatrics
07.2021 - 08.2021
- Assist front desk outpatient/inpatient registration, check-in and check out of patients, scheduling appointments, insurance verification, financial assistance, and referrals, creating insurance/workers compensation claims
- Modules supported: Cadence/Prelude
Epic ATE Activation Support
OhioHealth Grove City
03.2021 - 03.2021
- Supported front desk with scheduling, registration, and check-in/check-out of patients, placing ancillary orders, insurance verification, and referrals
- Provided support to schedulers in call center when scheduling appointments
- Modules supported: Cadence/Prelude
Epic CareConnect SuperUser
OhioHealth Physicians Group
01.2020 - 03.2020
- Provided elbow to elbow support to Registrar’s
- Assist schedulers in call center when scheduling appointments
- Supported front desk with scheduling, registration, and check-in/check-out of patients, placing ancillary orders, insurance verification, and referrals
- Provided answers to end users by identifying problems, researching answers, and guiding them through corrective steps
- Modules supported: Cadence/Prelude/Grand Central
Epic Support Consultant
Providence Hospital – La Grande, Oregon
10.2017 - 11.2017
- Provided elbow to elbow support to front desk and scheduling office
- Reported issues to help desk
- Modules supported Cadence/Prelude
Epic Support Consultant (Epic 2017)
Northeast Georgia Medical Center - Braselton, Georgia
09.2017 - 10.2017
- Provide elbow to elbow support to front desk, surgical scheduler, and financial department
- Coaches end users on the systems functionality and how to integrate and facilitate their daily workflow
Education
High School -
Cleveland Heights High School
University Heights, OH01.2017
Skills
- Cadence/Prelude
- Grand Central
- MyChart
- Clinical experience
- Microsoft Applications
- IT Troubleshooting
- ServiceNow
Timeline
Epic ATE Activation Support
Guthrie Lourdes
07.2024 - 07.2024
Epic CareConnect Super User
OhioHealth Mansfield
10.2021 - 01.2022
Epic CareConnect SuperUser
OhioHealth Marysville Pediatrics
07.2021 - 08.2021
Epic ATE Activation Support
OhioHealth Grove City
03.2021 - 03.2021
Epic ATE Activation Support
Cape Cod Healthcare
11.2020
Epic CareConnect SuperUser
OhioHealth Physicians Group
01.2020 - 03.2020
Epic ATE Consultant
07.2019
Epic ATE Consultant
OhioHealth Mansfield Hospital
06.2018
Epic Support Consultant
Providence Hospital – La Grande, Oregon
10.2017 - 11.2017
Epic Support Consultant (Epic 2017)
Northeast Georgia Medical Center - Braselton, Georgia
09.2017 - 10.2017
High School -
Cleveland Heights High School
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