DESTINY N. JOHNSON
Atlanta,GA
Summary
Results-driven and adaptable professional with over 5 years of experience in dynamic healthcare environments. Skilled in integrating new healthcare delivery systems, optimizing workflows, and supporting operations within complex regulatory settings. Experienced in coordinating staff, managing finances and facility operations, and ensuring high-quality patient care. Strong communicator and collaborator, adept at working across departments to achieve organizational goals. Committed to effective project and operations support, consistently contributing to process improvements, revenue growth, and enhanced performance. Recognized for balancing strategic insight with attention to detail to deliver reliable results in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health & Wellness Access Liaison
Emory Healthcare
08.2024 - Current
- Serve as a primary liaison between patients, employees, and Emory Healthcare providers—assessing needs, navigating care options, and coordinating personalized services.
- Supported the development and pilot implementation of innovative programs by collecting and analyzing project data, tracking key metrics, and contributing to process improvements that drive successful initiative launches.
- Contributed to the coordination of healthcare services across Emory’s corporate partnerships—including Delta, Peachtree Immediate Care, MetroDerm, Kaiser, and others—by supporting initiatives that improved service access, streamlined communication, and strengthened collaboration.
- Played a key role in launching new health initiatives by coordinating timelines, delegating responsibilities, and ensuring project milestones were met.
- Identify operational gaps and inefficiencies in care coordination processes; develop and present actionable recommendations to senior leadership, resulting in improved workflow and stakeholder satisfaction.
- Streamlined the referral and scheduling process for a high volume of patients across Emory Healthcare, utilizing in-depth knowledge of the majority of Emory departments to ensure accurate, efficient coordination and timely access to care.
Patient Care Coordinator-Complex Scheduler
Emory Healthcare
08.2023 - 08.2024
- Coordinated complex, multi-step scheduling for high-volume urology oncology patients, including surgical procedures, imaging, biopsies, follow-ups, and consultations across multiple providers and specialties.
- Prioritized urgent oncology cases and adjusted schedules to accommodate last-minute changes or emergent care needs.
- Provided compassionate administrative support to patients facing complex diagnoses, offering clear guidance through treatment plans and follow-up scheduling.
- Collaborated with surgeons, oncologists, nurse navigators, and support staff to reduce delays in care and enhance the patient experience.
Patient Access Specialist
Emory Healthcare
08.2022 - 08.2023
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Handled high-volume periods effectively.
Surgical Coordinator
Mia Aesthetics
11.2021 - 08.2022
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Distributed treatment and procedural information to patients.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Worked with operating facilities to schedule procedures on behalf of 5 surgeons.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Site Manager
Emergent Testing
05.2021 - 05.2022
- Oversaw daily operations of a high-volume COVID testing/vaccination site, managing patient flow, staffing, and resource allocation to ensure efficient service delivery.
- Managed inventory of medical supplies, PPE, and vaccines/tests, coordinating timely restocking and minimizing waste.
- Collaborated with public health officials, community partners, and leadership to report data, adjust protocols, and communicate updates.
- Addressed patient concerns and escalated complex issues to leadership, maintaining high levels of patient satisfaction and trust.
- Developed and executed contingency plans for surge capacity, staff shortages, and adverse weather or emergency conditions.
- Maintained accurate documentation of daily site operations, patient throughput, and incident reports for regulatory compliance and continuous improvement.
Education
Master of Science - Health IT
Georgia State University
Atlanta, GA12-2026
Bachelor of Science - Health And Human Performance
Albany State University
Albany, GA05.2021
Associate of Arts - Business Management
Albany State University
Albany, GA05.2021
Skills
- Conflict Resolution & Problem Solving
- Customer Service & Patient Relations
- Leadership in Fast-Paced Environments
- Electronic Medical Records (EMR) Systems (eg, Epic)
- CRM & Project Management Tools (eg, Salesforce, Trello, Asana)
- Scheduling & Referral Software
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Collection & Analysis
- Quality Improvement Initiative
- Cross-functional Team Collaboration
- Strategic Planning & Implementation
- Process Improvement & Workflow Optimization
- Pilot Program Development & Evaluation
Certification
Project Management Essentials Certified (PMEC)™
Lean Six Sigma White Belt Certified (LSSWB)™
Timeline
Health & Wellness Access Liaison
Emory Healthcare
08.2024 - Current
Patient Care Coordinator-Complex Scheduler
Emory Healthcare
08.2023 - 08.2024
Patient Access Specialist
Emory Healthcare
08.2022 - 08.2023
Surgical Coordinator
Mia Aesthetics
11.2021 - 08.2022
Site Manager
Emergent Testing
05.2021 - 05.2022
Bachelor of Science - Health And Human Performance
Albany State University
Associate of Arts - Business Management
Albany State University
Master of Science - Health IT
Georgia State University
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