Marissa Jordan
Cincinnati,OH
Summary
Dynamic and results-oriented professional eager to leverage skills and experience in a challenging role that fosters growth and achievement. Recognized for exceptional organizational abilities and a dependable nature, adept at managing multiple priorities while maintaining a positive attitude. Committed to taking on additional responsibilities to drive team success and contribute to organizational objectives.
Overview
8
8
years of professional experience
Work History
Account Liaison
AeroCare
06.2024 - Current
- Serve as a professional liaison between AdaptHealth and patients, referral sources, and hospital personnel through in-person interactions and hospital rounds.
- Coordinate administrative and insurance processes, including initiating insurance verification, collecting required documentation and signatures, and informing patients of financial responsibilities.
- Promote AdaptHealth products and services to healthcare professionals and ensure timely, accurate referral processing with proper medical documentation.
Client Success Manager & Coordinator
Trustaff
07.2021 - 06.2024
- Screen and present qualified candidates to client facilities, ensuring accuracy and alignment with client expectations and deadlines.
- Serve as the primary Account Manager between Trustaff and client representatives, maintaining strong professional relationships and consistent communication.
- Coordinate internally with recruiting, finance, and compliance teams to ensure smooth placement, onboarding, and billing processes.
- Supported client success operations by organizing meetings, managing trackers, and ensuring timely project delivery.
- Provided high-level administrative support, including creating client confirmations using Excel, Adobe, and Word, and covering for multiple client success managers while maintaining performance
Client Success Coordinator
Trustaff
07.2021 - 09.2023
- Organized client meetings, maintained trackers, and facilitated delivery of client projects
- Proficient in working with Excel, Adobe, & Word to create client confirmations.
- Acted as primary coverage for one or more client success mangers at once while still producing revenue
- Ability to work effectively in a team environment and handle service issues with integrity, skill and professionalism while maintaining confidentiality during high stress situations.
- Strong decision making skills working independently, including the ability to extrapolate from written procedures & policies.
Formulation Technician
Thermo Fisher Pharmaceutical
01.2021 - 07.2021
- Maintained accurate batch records, equipment readiness, and laboratory compliance protocols.
- Efficiently organized and maintained equipment to keep laboratory productive and safe.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Shift Supervisor & Barista
Starbucks
09.2017 - 01.2021
- Led teams and managed daily operations, including inventory control, supply ordering, cash handling, and adapting to staffing changes.
- Delivered exceptional customer service by addressing customer needs with professionalism and product knowledge in a high-volume environment.
- Trained and supported staff, conducting one-on-one sessions and ensuring smooth onboarding and performance in a fast-paced setting.
Education
High School Diploma -
Gateway Christian Schools
Ripley, TN01-2020
Skills
- Team leadership
- Accurate data entry & Documentation
- Client support & Communication
- Telephone Skills
- Relationship Building
- Policy and Procedure Adherence
- Time Management & Prioritization
- Conflict Resolution & Problem Solving
Timeline
Account Liaison
AeroCare
06.2024 - Current
Client Success Manager & Coordinator
Trustaff
07.2021 - 06.2024
Client Success Coordinator
Trustaff
07.2021 - 09.2023
Formulation Technician
Thermo Fisher Pharmaceutical
01.2021 - 07.2021
Shift Supervisor & Barista
Starbucks
09.2017 - 01.2021
High School Diploma -
Gateway Christian Schools
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