Destiny Oung
Frito Lay
Modesto,CA
8
years of professional experience
Detail-oriented professional with experience in warehouse operations and customer support. Skilled in problem-solving and enhancing workflow efficiency, committed to delivering high-quality service and maintaining safety standards.
Work History
Retail Support Associate
4 Months- Supported customer inquiries by providing product knowledge and resolving issues efficiently.
- Assisted with inventory management, ensuring accuracy and timely restocking of merchandise.
- Collaborated with team members to streamline daily operations, enhancing overall workflow efficiency.
- Conducted regular audits of sales displays to maintain compliance with company standards.
- Assessed inventory levels regularly, identifying slow-moving items for markdowns or promotional sales events accordingly.
Picker/Loader
3 Years 9 Months- Operated hand-held scanners to accurately pick and pack products for shipment.
- Collaborated with team members to ensure efficient order fulfillment and inventory management.
- Inspected products for quality assurance prior to packing, ensuring compliance with company standards.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Assisted in training new team members on picking processes and warehouse protocols.
- Implemented improvements in picking processes, reducing errors and increasing overall productivity.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Followed safety protocols and procedures to minimize workplace accidents.
- Stand and move for long duration
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Support Specialist
4 Years 6 Months- Trained and mentored new team members on company policies and procedures.
- Managed high-volume calls, ensuring timely responses and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented process improvements that enhanced workflow efficiency and service delivery.
Education
No Degree
High School Diploma
Skills
Warehouse safety
Order preparation
Warehouse operations
Safety protocols
Loading and unloading
Product packaging
Pallet jack operation
Heavy lifting
Data entry
Truck loading
Shipment procedures
Product rotations
Quality control
Issue reporting
Shipment receiving
Forklift operation
Order fulfillment
Sales support
Inventory verification
Stock receiving
Teamwork
Active listening
Critical thinking
Relationship building
Complaint handling
Microsoft Excel
Team development
Reading comprehension
Warehousing functions
Timeline
Retail Support Associate
United Pacific
06.2026 - CurrentRead More
Picker/Loader
Frito Lay
01.2023 - CurrentRead More
Customer Support Specialist
Stan Boyett Petroleum
07.2018 - 01.2023Read More
Modesto High School
No Degree
Read More
Ceres High School
High School Diploma
Read More