Summary

Overview

Work History

Education

Skills

Timeline

Destiny Patterson

Chicago,Illinois

Summary

Qualified and professional business manager with a Bachelors degree in Business Management including educational experience in finance, marketing, HR management, economics, and business strategy. I possess strong analytical skills and a keen eye for detail and organization.

Overview

years of professional experience

Work History

CUSTOMER EXPERIENCE LEAD

Saks OFF 5th

02.2023 - Current

Responsible for register standards, counting and maintaining the safe, submitting cash records, as well as opening and closing procedures.
Consistently model and coach the selling behaviors to meet or exceed key performance indicators.
Collaborate with store management team to organize marketing and promotional campaigns, and coordinate staff department.
Worked closely with management teams across various departments to resolve complex customer inquiries, while aligning to the core values of trust, integrity, and respect.
Facilitated customer service and operations training sessions to ensure staff of at least 10 associates and management team have the necessary skills to provide excellent customer experiences and keep the store running.

FURNITURE SALES ASSOCIATE

Crate&Barrel, Crate&Kids

09.2022 - 01.2023

Developed expert-level product knowledge of high-end kids and regular furniture and used understanding of products and customers' desires to make sales.
Sold over $170,000 in products and furniture in 4 months through multiple sales tactics.
Planned, executed, and promoted an event that was aimed to increase awareness of Crate&kids which increased traffic by 30%
Conducted follow-up calls to ensure customer satisfaction with purchases.
Utilized effective communication skills to educate customers on product features and benefits.
Developed awareness of style trends for advising customers on desirable furnishing approaches.

CREW MEMBER

Trader Joe's

11.2020 - 09.2022

Provided prompt, accurate, and excellent customer service to 50-100+ guests per day.
Maintained product knowledge to improve customer experience.
Effectively able to work in various departments and switch tasks at any time.
Demonstrated excellent communication skills when dealing with customer inquiries and complaints.

FC ASSOCIATE

Amazon

08.2018 - 11.2020

Packed orders at a rate of 90-600+ units per hour while meeting quality standards by managing multiple tasks efficiently in fast-paced environment, utilizing excellent organizational and time management skills.
Assisted in training new employees on the proper use of equipment, safety protocols, quality guidelines, and equipment failure by answering inquiries and proactively correcting actions.
Utilized problem-solving techniques effectively when faced with challenging situations on the job including technical failures and process deviation.
Cross-trained in two additional departments and five paths.

POS ASSOCIATE

Kohl, Department Store

11.2017 - 08.2018

Processed about 30-90 customer transactions accurately and efficiently using a POS system.
Provided excellent customer service by greeting customers , answering their inquiries, and resolving any complaints in a timely manner.
Assisted in the training of about 4 new cashiers by coaching them through multiple transactions, answering questions, and guiding them through various workplace situations.
Cross-trained to include the customer service counter, Amazon returns, and most department floors, as well as assisting in opening and closing the store.