Destiny Paul

• Analyzed authorization requests to ensure compliance with company policies and regulatory standards.
• Reviewed documentation for accuracy, reducing processing errors and improving turnaround times.
• Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
• Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.

• Conducted patient outreach activities to increase enrollment, engagement, and appointment attendance

• Assisted patients with scheduling, program information, benefits, and service-related inquiries

• Maintained accurate documentation within CRM and healthcare systems

• Built relationships with patients while providing exceptional customer service and support

• Collaborated with providers and internal teams to improve patient experiences and outcomes

• Managed daily store operations, scheduled staff shifts, and maintained sales floor standards to meet company targets
• Trained new hires on POS systems and wireless product features, reducing transaction errors during peak hours
• Conducted inventory audits using store management software and corrected stock discrepancies before weekly deliveries
• Organized in-store product demonstrations that increased accessory add-on sales during promotional periods