Destiny Pettigrew
Champaign ,IL
Summary
Dynamic culinary professional with extensive experience at Village of Holly Brooke, excelling in food preparation and customer service. Proven ability to enhance kitchen efficiency and reduce waste through effective inventory management and portion control. Strong multitasking skills and a commitment to food safety ensure high-quality meal delivery and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Cook
Village of Holly Brooke
- Prepared and cooked meals following established recipes and safety guidelines.
- Assisted in inventory management, ensuring stock levels met kitchen demands.
- Maintained cleanliness of workstations and adhered to food safety standards.
- Collaborated with team members to streamline meal preparation processes.
- Adapted to changing menus, demonstrating flexibility in cooking techniques.
- Trained new kitchen staff on equipment use and safety protocols.
- Implemented efficient food storage practices to minimize waste and spoilage.
- Contributed to menu planning by providing feedback on dish popularity and ingredient availability.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Food Service Worker
Carle Foundation Hospital
06.2023 - Current
- Prepared and served meals while adhering to safety and sanitation standards.
- Assisted in inventory management, ensuring stock levels remained adequate for daily operations.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
- Collaborated with team members to streamline food service processes, enhancing workflow efficiency.
- Provided exceptional customer service, addressing dietary restrictions and preferences effectively.
- Supported training of new staff on food preparation techniques and safety protocols.
- Monitored food temperatures to ensure compliance with health regulations consistently.
- Participated in team meetings to discuss improvements in service delivery and patient satisfaction initiatives.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Bakery/cutting Fruit
Meijer
01.2020 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Meijer
05.2015 - 03.2023
- Resolved customer inquiries efficiently, providing accurate product information and support.
- Assisted in managing inventory levels, ensuring product availability for customers.
- Processed transactions accurately, maintaining balanced cash registers and payment systems.
- Collaborated with team members to enhance customer service strategies and improve satisfaction rates.
- Trained new staff on company policies and customer service best practices to ensure consistency.
- Handled escalated customer complaints professionally, striving for effective resolution and retention.
- Monitored store environment for safety compliance, contributing to a secure shopping experience for customers.
- Implemented feedback mechanisms to gather insights from customers, driving continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cook
Prairie Winds
05.2013 - 03.2019
- Prepared and cooked menu items following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workstation to ensure food safety compliance.
- Assisted in inventory management by tracking supplies and reporting shortages to kitchen manager.
- Collaborated with team members to streamline meal preparation processes for efficiency.
- Monitored cooking times and temperatures to ensure quality and consistency of dishes.
- Trained new staff on proper food handling techniques and kitchen equipment usage.
- Implemented portion control measures to minimize waste while maintaining quality standards.
- Assisted in menu planning by providing input on seasonal ingredients and customer preferences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Centennial High School
Champaign, ILSkills
Customer service
Cooking
Cleaning and organization
Food handling
Food preparation
Multitasking and organization
Kitchen organization
Strong attention to safe food handling procedures
Cooking techniques
Timeline
Food Service Worker
Carle Foundation Hospital
06.2023 - Current
Bakery/cutting Fruit
Meijer
01.2020 - 05.2023
Customer Service Representative
Meijer
05.2015 - 03.2023
Cook
Prairie Winds
05.2013 - 03.2019
Cook
Village of Holly Brooke
High School Diploma -
Centennial High School