Destiny Pettis
Allied Universal Security Services
Frisco,TX
11
years of professional experience
Detail-Oriented Team Player experienced in managing multiple projects with high accuracy. Achieved effective organization and collaboration through strong attention to detail and teamwork. Focused on delivering quality results and enhancing project efficiency.
Work History
Security Professional
2 Years 2 Months- Responded to incidents and emergencies, coordinating with local law enforcement and emergency services.
- Monitored and secured premises through regular patrols and surveillance equipment.
- Conducted thorough inspections of properties, identifying vulnerabilities and recommending security enhancements.
- Trained junior officers on protocols, emergency procedures, and effective communication techniques.
- Greeted guests professionally and courteously to cultivate
welcoming atmosphere while making safety top priority. - Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Patrolled and monitored premises in a company vehicle and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor
inquiries or concerns related to facility safety or access control
procedures.
Office Assistant /Title Specialist
1 Year 10 Months- Managed office correspondence and communications, ensuring timely responses and professional presentation.
- Maintained organized filing systems, enhancing document retrieval efficiency and information management.
- Assisted multiple teams to ensure alignment on deliverables and timelines.
- Developed training materials for new hires, streamlining onboarding processes and improving staff integration.
- Fostered positive relationships with clients and vendors, enhancing overall service delivery and satisfaction levels.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Reviewed vehicle registration and state documents for accuracy.
- Responded to emails and phone calls efficiently.
Product Lines Scheduling Expert
1 Year 2 Months- Supported sales representatives during client meetings by providing
- expert knowledge on specific features or functionalities of given
product line. - Boosted customer retention by providing exceptional product
- support and addressing user concerns.
- Researched product's technical specifications and accurately
communicated information.
Customer Service Representative
2 Years 2 Months- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future
transactions. - Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Universal Collection Systems
2 Years 1 Month- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Executed payment transactions accurately and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Oversaw stressful customer interactions effectively, maintaining
professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
2 Years- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Adapted quickly to new software and tools, improving efficiency in customer support tasks.
- Managed high-stress situations effectively while maintaining professionalism under pressure.
- Responded customer disputes, conflicts and requests product services.
- Resolved customer complaints with empathy and efficiency resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
General customer service
Communication
Empathy
Time management
Team work
Continuous improvement
Problem solving
Security license
CCTV surveillance
CCTV monitoring
Incident documentation
Report writing
Emergency response
General security
Detail-oriented
Timeline
Office Assistant /Title Specialist
DealerDoc Llc
09.2024 - 07.2026Read More
Security Professional
Allied Universal Security Services
06.2024 - CurrentRead More
Product Lines Scheduling Expert
Moxie Pest Control
03.2023 - 05.2024Read More
Customer Service Representative
Securus Technologies
02.2020 - 04.2022Read More
Universal Collection Systems
Customer Service Represenative
01.2018 - 02.2020Read More
Customer Service Representative
Crisp Connections
01.2016 - 01.2018Read More
Cordova High School
High School Diploma
Read More