BRITTANY LANG
Seattle
Summary
Highly attentive and safety-focused professional with extensive experience in emergency response environments, radio communication, incident documentation, and de-escalation. Proven ability to remain calm under pressure, prioritize multiple incoming situations, and coordinate effectively with security and emergency personnel.
Professional and customer-focused front desk candidate with experience supporting high-volume public environments. Skilled in visitor check-in, multi-line phone communication, administrative coordination, conflict resolution, and maintaining a welcoming reception area. Recognized for strong organization, reliability, and ability to manage multiple priorities in fast-paced settings.
Overview
17
17
years of professional experience
6034
6034
years of post-secondary education
Work History
Security Professional
Pacific Science Center
09.2025 - Current
- Handle high-volume radio and phone communications regarding medical emergencies, safety concerns, and security incidents.
- Assess incoming calls and determine priority level based on established emergency response protocols.
- Dispatch appropriate personnel and coordinate response efforts with Emergency Services Unit (ESU) teams.
- Monitor CCTV systems and report suspicious activity in real time.
- Maintain detailed incident logs and complete accurate written reports.
- Patrol interior and exterior perimeters and lock doors according to schedule.
- Ensure clear shift-to-shift communication and documentation transfer.
Child Caregiver and Pet Care Professional
08.2009 - Current
- Demonstrated strong communication, crisis response, reliability, and structured schedule management while ensuring safety and supervision.
Security Personnel
Allied Universal Event Services
07.2022 - 10.2025
- Monitored secure access control points and enforced safety regulations.
- Communicated emergency information to supervisors and response teams.
- Assisted with coordination during medical and safety-related incidents.
- Maintained accurate documentation and daily activity logs.
Security Personnel
Climate Pledge Arena
09.2022 - 09.2025
- Supported public safety operations during large-scale events with high attendance volumes.
- Responded to medical calls and coordinated with onsite emergency medical personnel.
- Managed multiple simultaneous incidents while maintaining communication with supervisors.
- Documented incidents in detailed reports for compliance and review purposes.
- Applied conflict resolution and de-escalation strategies to maintain safety.
Education
Liberal Arts & Sciences -
Evergreen State College and Shoreline Comm. College
Paraeducator -
Renton Technical College
Renton, WAHigh School Diploma -
Issaquah High School
Issaquah, WASkills
- Emergency Call Handling
- Shift Communication and Log Reporting
- Compassionate and Attentive
- Flexible and Adaptable
- Incident Reporting and Documentation
- Public Safety Support
- Policy and Procedure Compliance
- Proactive and Self-Motivated
- Crisis Management
- De-escalation Techniques
- Real-Time Monitoring (CCTV)
- Data Entry and Record Management
- Customer Service and Public Relations including directions, general information, special requests
- Team collaboration
- Microsoft Office/computer systems
Timeline
Security Professional
Pacific Science Center
09.2025 - Current
Security Personnel
Climate Pledge Arena
09.2022 - 09.2025
Security Personnel
Allied Universal Event Services
07.2022 - 10.2025
Child Caregiver and Pet Care Professional
08.2009 - Current
Liberal Arts & Sciences -
Evergreen State College and Shoreline Comm. College
Paraeducator -
Renton Technical College
High School Diploma -
Issaquah High School