Destiny Pettus
Arlington,VA
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility. I'm glad i had the opportunity young to experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Health
Chase City, VA
03.2024 - Current
- I started working here in March of 2024 in Chase City, VA and once i moved to Arlington i waned to transfer and work both so i am currently still working here.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Gently Deescalating a situation with proper etiquette to accommodate the customer in the best way possible without breaking policy.
Assistant Manager / Key Holder
Roses, Variety Wholesalers
Chase City, VA
01.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Open and Closing the operation of business
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Order Picker
Dollar General Distribution Center
South Boston, VA
07.2022 - 12.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Picked and packed order items.
- Worked with excellent time management
Bojangles Crew Member
Bojangles'
South Boston, VA
06.2022 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Cahier /Lead Sales Associate
Food Lion Grocery
Chase City, VA
06.2021 - 10.2021
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Education
High School Diploma -
Bluestone High School
SkipwithSkills
- Assistant Manger Experience
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Supervisor
- Leader
- Hard Worker
- Customer Service skills
- Fast Learner
Timeline
Shift Supervisor
CVS Health
03.2024 - Current
Assistant Manager / Key Holder
Roses, Variety Wholesalers
01.2023 - 01.2024
Order Picker
Dollar General Distribution Center
07.2022 - 12.2022
Bojangles Crew Member
Bojangles'
06.2022 - 07.2022
Cahier /Lead Sales Associate
Food Lion Grocery
06.2021 - 10.2021
High School Diploma -
Bluestone High School