Ezra (Jerry) Davis
Depew
Summary
Dynamic leader with extensive experience in team management, dedicated to driving operational excellence and maximizing productivity. Proven expertise in strategic planning and effective conflict resolution fosters a collaborative work environment that enhances team performance while ensuring seamless operations across diverse projects. Professional visual merchandising specialist recognized for creating impactful in-store displays and optimizing product presentations. Adept at adapting to changing retail environments and driving sales through innovative, results-focused strategies. Strong skills in layout design, color coordination, and visual aesthetics contribute to a cohesive and appealing customer experience, underscored by reliability, creativity, and a keen eye for detail.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Cheektowaga, NY
11.2025 - Current
- Supervised daily operations for barista team, ensuring quality service and adherence to company standards.
- Trained new staff on beverage preparation techniques and customer service excellence.
- Managed inventory levels, placing orders to maintain stock of essential supplies.
- Implemented workflow improvements, enhancing efficiency during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
Sales Associate
Coach
Niagara Falls, NY
08.2021 - Current
- Practiced upselling technique.
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
- Assisted customers in enrolling in loyalty programs.
- Building those clientele experiences and relationships.
- Helped drive sales within a team.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used register systems to ring up customer purchases, process payments, and issue receipts.
Visual Department Manager
The Paper Store
Buffalo, NY
09.2023 - 06.2025
- Handles hiring and recruiting
- Drives Sales with KPIs and Marketing Strategies
- Runs Sales Floor
- Handles Stock Work and Visual Marketing
- Consumer Experience
- Opens and closes store
- Develops Team Members with Brand Standard Coaching Methods
- Planogram Creation for future floor sets
- Led team in implementing inventory management systems to enhance stock accuracy and reduce shrinkage.
- Oversaw daily operations, fostering a positive work environment that maximized team productivity and morale.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Established clear performance expectations for staff members which led to increased accountability.
- Developed and executed seasonal visual merchandising strategies to enhance product visibility and customer engagement.
- Collaborated with cross-functional teams to ensure alignment on brand standards and visual presentation.
- Trained and mentored junior staff on merchandising best practices and design principles.
- Analyzed sales data to inform visual displays that drive traffic and increase conversion rates.
- Oversaw installation of visual displays, ensuring adherence to safety protocols and brand guidelines.
- Sourced props and materials for displays, ensuring cost-effectiveness while maintaining brand integrity.
- Conducted regular store audits to assess compliance with visual merchandising standards and provided actionable feedback.
- Led initiatives to refresh store layout, resulting in improved customer flow and enhanced shopping experience.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Customer Service Leader
Victoria's Secret
Niagara Falls, NY
03.2023 - 10.2023
- Handles hiring and recruiting
- Drives Sales with KPIs and Marketing Strategies
- Runs Sales Floor
- Handles Stock Work and Visual Marketing
- Consumer Experience
- Opens and closes store
- Drives Credit Results
- Develops Team Members with Brand Standard Coaching Methods
- Led team to enhance customer satisfaction through effective training and support initiatives.
- Streamlined complaint resolution processes, improving response times and customer retention.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Took cash and credit card payments via phone, in person, and through email.
Sales Supervisor
H&M
Niagara Falls, NY
04.2022 - 05.2023
- 1. Run truck (shipment) processes
- 2. Cash/Returns/Exchanges
- 3. Train and Recruit Associates
- 4. Track KPI’s
- 5. Drive Sales
- 6. Run Sales Floor
- 7. Open and Close Store
- 8. Oversee Sales Associates
- 9. Maintain Sales Floor Visuals
- 10. Help with Visual Marketing, and floor set moves as well as garment rotations
- 11. Develop Associates
Sales Associate
PacSun
Niagara Falls, NY
11.2020 - 05.2022
- Stock work and Sales are included in this job.
- Had an excellent attendance record and was always on time for work.
- Communicated product value, quality, and style to customers.
- Provided excellent customer service by utilizing my in-depth knowledge of the various products.
Assistant Manager
PacSun
Niagara Falls, NY
02.2021 - 05.2022
- Recruiting and Hiring Sales Associates
- Receive and Send out Shipment
- Open and close store
- Knowledge of business metrics and can speak to them
- Leads a team efficiently
- Stocking and replenishing floor
- Works on visual updates
- Consumer experience
- Cashing and Returns/Exchanges
- Markdowns/ups
- Handles supply and ship from store orders
Part Time Team Lead
Reebok
Niagara Falls, NY
05.2021 - 02.2022
- Key Holder experience
- Was in charge of a team of customer service representatives who assisted customers.
- Had to be able to operate independently and with discretion, and work effectively under pressure.
- Had to maintain reliable and consistent attendance and punctuality.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Oversaw the training and mentoring of new team members in order to increase productivity, accuracy, and customer service.
- Led a team of diverse members and expanded upon their creativity.
- Worked with cash handling tasks.
Assistant Manager
Journeys
Buffalo, NY
05.2017 - 05.2021
- Stock work was a key factor in the job. Excellent sales and customer service was required for this job.
- Was part of the hiring process for Part Time Sales Associates. As well as interviewing.
- Upselling is a major part of the job.
- Keyholder experience, for opening and closing.
- Handling opening and closing registers, and nightly deposit.
- Handling weekly cycle counts. And helping with annual audits.
- Checking inventory transfer in's and sending out orders.
Education
High school diploma -
Maryvale Highschool
Cheektowaga, NY07.2020
Skills
- Makeup Application (4 years)
- Front Desk (2 years)
- Retail Sales (7 years)
- Cash Handling (7 years)
- Cashiering (2 years)
- Hair Styling (2 years)
- Nail Care (2 years)
- Store Management Experience (4 years)
- Upselling (7 years)
- Body Waxing (2 years)
- Store Management Experience
- Upselling
- Interviewing
- Merchandising
- Assistant Manager Experience (4 years)
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff development
- Operations management
- Inventory control and record keeping
- Safety awareness
- Schedule management
- Inventory control
- Policy enforcement
Timeline
Shift Supervisor
Starbucks
11.2025 - Current
Visual Department Manager
The Paper Store
09.2023 - 06.2025
Customer Service Leader
Victoria's Secret
03.2023 - 10.2023
Sales Supervisor
H&M
04.2022 - 05.2023
Sales Associate
Coach
08.2021 - Current
Part Time Team Lead
Reebok
05.2021 - 02.2022
Assistant Manager
PacSun
02.2021 - 05.2022
Sales Associate
PacSun
11.2020 - 05.2022
Assistant Manager
Journeys
05.2017 - 05.2021
High school diploma -
Maryvale Highschool