Destiny Phillips
Sachse,TX
Summary
Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Have worked in busy, pressurized environments where high standards are expected. My dedication and passion has been recognized with awards, praise, and extra responsibilities.
Overview
8
8
years of professional experience
Work History
PSE Clerk
USPS, United States Postal Service
The Colony, TX
05.2023 - Current
- Loaded and unloaded shipping containers and vehicles.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
- Planned routes and service updates to improve customer satisfaction.
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
- Weighed mail and computed pricing amounts.
- Prepared reports to track mail volumes, fees and other related data.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call Center Representative
Milestone Electric
Garland, TX
08.2022 - 05.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
FOOD SERVICE
Sonic
Richardson, Texas
06.2018 - 08.2022
- Performed daily tasks to ensure a neat, clean and organized store
- Improved customer satisfaction by providing efficient and friendly food service in a high-volume setting.
- Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
- Maintained food displays and cleaned counters, dishes, floors and equipment to provide guests with efficient food service.
CASHIER
Studio Movie Grill
Dallas, Texas
04.2017 - 12.2017
- Served food at high paced diner
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
SERVER
WhiteRock Retirement Home
Richardson, Texas
04.2016 - 04.2017
- Performed daily tasks, such as setting tables, serving food and cleaning restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
HIGHSCHOOL DIPLOMA -
Berkner High School
Richardson, Texas06.2020
Skills
- Sales Support
- Workplace Safety
- Suggestive Selling
- Work well under pressure
- Sales background
- Proficient in Software
- Package handling
- Multi-tasking Capabilities
- Active Listening
- Customer Relations
Timeline
PSE Clerk
USPS, United States Postal Service
05.2023 - Current
Call Center Representative
Milestone Electric
08.2022 - 05.2023
FOOD SERVICE
Sonic
06.2018 - 08.2022
CASHIER
Studio Movie Grill
04.2017 - 12.2017
SERVER
WhiteRock Retirement Home
04.2016 - 04.2017
HIGHSCHOOL DIPLOMA -
Berkner High School