Destiny Price
Travelers Rest,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundever
Spartanburg, South Carolina
09.2020 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Help with policy navigation
- Utilized job-related software to prepare change of address and insurance policy
- Handled calls at a fast pace
Customer Service Representative
Alorica
Greenville , SC
02.2018 - 07.2020
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Utilized job-related software to help cx with using their Samsung phone
Education
High School Diploma -
Petersburg Highschool
Petersburg, VA06-2007
Skills
- Servicing high call volumes in a timely manner
- Typing 180 wpm
- Empathy and patience
- Account updating
- Complaint resolution
- Customer relations
Timeline
Customer Service Representative
Foundever
09.2020 - Current
Customer Service Representative
Alorica
02.2018 - 07.2020
High School Diploma -
Petersburg Highschool