Leonard Aarons III
Cleveland
Summary
Efficient Customer Service Representative who maintains a high level of professionalism in resolving issues and meeting company goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Cleveland Clinic Foundation
01.2022 - 09.2025
- Aided patients with questions and inquiries about their billing statements from CCF, addressed any concerns they had regarding what they were billed and helped them understand what insurance did in terms of payments and adjustments off of what was charged.
- Initiated coding reviews when required based on how services were documented and what was sent to insurance.
- Took payments for what was owed through CORE, used EPIC to access patient records.
Customer Service Representative
Leaf Filter
02.2021 - 01.2022
- Called customers to schedule appointments for gutters to be cleaned and for other home renovation services.
- Remote At Home
Customer Service Representative
Alorica
Niles, OH
12.2018 - 01.2021
- Took calls for AT&T, Express Scripts & UHC.
- Assisted customers with questions they had about their bill for AT&T, orders being placed through Express Scripts and answered billing related inquiries with UHC.
Customer Service Representative
Galaxy Balloons
Cleveland, OH
06.2018 - 11.2018
- Assisted customers with pricing quotes and shipping estimates for orders.
- Responded to emails providing information on various items within the Galaxy Balloon catalog and answered inquiries ranging from shipping estimates to sending tracking information to giving pricing on products.
Customer Service Representative
Teletech
Westlake, OH
04.2016 - 05.2018
- Took calls for Nissan & Infiniti providing customers information on the Takata Airbag & OCS Campaigns from 4/16-2/17.
- Assisted customers in scheduling maintenance appointments at various Nissan & Infiniti locations across the United States from 2-17-10/17.
- Assisted customers with any issues pertaining to Nissan Connect Services and Infiniti InTouch Services from 10/17-5/18.
Customer Service Representative
Life Line Screening
Independence, OH
02.2016 - 04.2016
- Assisted clients in scheduling medical screenings completed.
Customer Service Representative
AmeriMark
Berea, OH
02.2015 - 10.2015
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
Customer Service Representative
Teletech
Westlake, OH
10.2011 - 01.2015
- Assisted customers by breaking down their bill and answering any questions during T-Mobile project from 10/17/11 to 9/16/12.
- Did basic troubleshooting on any phone related issues.
- Diagnosed various computer related issues during the Geek Squad project from 9/17/12 to 2/23/14.
- Assessed issues before dispatching them to Geek Squad technicians for further assistance.
- From 2/24/14 to 4/17/14 & 8/14 to 1/9/15, took calls on behalf of Bank Of America answering questions pertaining to refund checks that were sent out by the bank.
Worker
Goodwill Industries
Lorain, OH
01.2011 - 10.2011
- Helped fill orders within the Labor division.
- Helped organize things at various Goodwill stores throughout the area.
Education
High School Diploma - Academic
Clifford J. Scott High School
East Orange, NJ, United States06-1998
Skills
- Call Center Experience
- Strong problem solving ability
- Efficient at managing calls and resolving issues in a timely manner
- Troubleshooting skills
- High customer service standards
- Goal oriented
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Complaint resolution
- Complaint handling
- Call center experience
- Problem resolution
- Professional telephone demeanor
- Conflict resolution
- Call center operations
- Call management
Accomplishments
- At AmeriMark, earned commission every month. Call stats were regularly well above the company standard.
- At TeleTech, graded calls were at an average of 95% on BOA project.
- During the Geek Squad project, was a Tier 1 rep from 2012-10-01 to 2013-01-31 along with 2012-06-01 and 2012-07-01 as well.
- Was a Tier 1 agent throughout most of 2017 across two projects for Nissan and Infiniti.
Timeline
Customer Service Representative
Cleveland Clinic Foundation
01.2022 - 09.2025
Customer Service Representative
Leaf Filter
02.2021 - 01.2022
Customer Service Representative
Alorica
12.2018 - 01.2021
Customer Service Representative
Galaxy Balloons
06.2018 - 11.2018
Customer Service Representative
Teletech
04.2016 - 05.2018
Customer Service Representative
Life Line Screening
02.2016 - 04.2016
Customer Service Representative
AmeriMark
02.2015 - 10.2015
Customer Service Representative
Teletech
10.2011 - 01.2015
Worker
Goodwill Industries
01.2011 - 10.2011
High School Diploma - Academic
Clifford J. Scott High School