Destiny Puhl
Monticello,MN
Summary
Dedicated Customer Service Professional backed with more than 5 years experience in coordinating, planning, and supporting daily operational and administrative functions. Highly competent who can be trusted with even the most confidential projects.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
8
8
years of professional experience
Work History
Digital Ambassador
Bravera Bank
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Retail Relationship Banker
Bravera Bank
08.2022 - Current
- Developed tailored financial solutions for customers, enhancing overall banking experience.
- Educated clients on banking products and services, improving customer engagement and satisfaction.
- Analyzed customer needs to recommend appropriate services, driving account growth and retention.
- Collaborated with team members to streamline processes, increasing operational efficiency within branch.
- Developed strong relationships with clients by offering tailored solutions to their financial goals.
- Collaborated with other team members to deliver seamless banking experiences for customers.
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
- Resolved customer issues effectively, maintaining a high level of professionalism and empathy throughout interactions.
- Processed customer transactions efficiently using advanced banking software.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Axe Master
Mn Axe
04.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Developed tailored training programs to enhance participants' axe throwing techniques and safety practices.
- Mentored junior coaches, fostering skill development and promoting best practices in coaching methodologies.
- Implemented safety protocols ensuring compliance with industry standards during all training sessions.
- Facilitated team-building activities, enhancing group dynamics and encouraging collaboration among participants.
- Promoted a culture of sportsmanship among participants, encouraging positive interactions and mutual respect between throwers.
Guest Service Coordinator
Best Western Plus
01.2022 - 08.2023
- Provides general support services to the public, such as: answering phones, advising guests, providing information regarding services provided by Best Western, screening calls and answering routine questions.
- Serves as the main point of contact for guests.
- Coordinates meetings, handles schedules, and obtains meeting attendance.
- Maintain guest privacy in regards to guest information, payment options, and accommodations.
- Record guest comments or complaints, referring customers to managers as necessary.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Sets priorities and deadlines while adjusting the flow and sequencing of the work to meet team and guest needs.
- Coordinated guest check-in and check-out processes to enhance customer satisfaction.
- Managed reservations using property management systems to ensure booking accuracy.
Hostess
Buffalo Wild Wings
06.2018 - 01.2022
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Monitors and identifies existing and potential problem areas and initiates action to correct the problem.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Participates in team huddles and team meetings to manage, plan, problem solve and follow up with guests by sharing information and collaborating with the management team.
Education
High School Diploma -
Monticello High School
Monticello, MN06-2018
Skills
- Microsoft Office Programs (Outlook, Word, Excel, Teams)
- Communication skills
- Time management skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Documenting changes
- Document imaging systems
- Clinical document modification
- Coaching experience
- Individualized training
- Injury prevention
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Became a Digital Ambassador
-
Timeline
Digital Ambassador
Bravera Bank
08.2025 - Current
Retail Relationship Banker
Bravera Bank
08.2022 - Current
Guest Service Coordinator
Best Western Plus
01.2022 - 08.2023
Axe Master
Mn Axe
04.2019 - Current
Hostess
Buffalo Wild Wings
06.2018 - 01.2022
High School Diploma -
Monticello High School