Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Rayford

Wichita

Summary

I am highly motivated and willing to do more than given to challenge myself. My strengths and work ethic are above and beyond as I am a quick learner and also like to help others. I'm committed to professionalism and delivery great service in high-pressure environment. I'm very detailed oriented and organized with my work.

Overview

8
8
years of professional experience

Work History

Accounting Specialist

Azamara
06.2023 - 05.2025
  • Daily tasks of breaking down cruise reservations and going over all financials paid for each line item.
  • Sent out balance due inquiries if needed, and reached out to appropriate party to collect amounts that were due.
  • Set up accurate refunds that were due to agents/guests.
  • Worked on projects that involved sensitive information and a lot of data entry work.


Partner Advocate

Celebrity Cruises
10.2021 - 05.2023
  • Assisted with booking cruises and creating a good travel experience for guest & travel agents.
  • I dealt with sensitive information daily provided by guest and agents to lock in reservations as well as going over financial discrepancies, managing refunds, and providing correct documentation.
  • Developed and implemented strategies to enhance partner relations.
  • Built relationships with travel agents and guest with active listening skills.

Customer Service Representative

T-Mobile
11.2017 - 11.2018
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Troubleshooting was also a daily task.

Para Educator

Heartspring
02.2017 - 10.2017
  • Assisted kids with disabilities from the ages between 6 & pre-teen.
  • I understood the importance of patience and handling behaviors in a safe & best way possible.
  • My end goal for some was to make sure they could go off and be able to be independent as they move on to adult facilities.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Education

Heights High School
Wichita
05-2016

Skills

  • Microsoft Teams, Office, & Excel
  • Company Branding
  • Accounting
  • Critical Thinking
  • Data Entry
  • Professionalism
  • Financial statements

Timeline

Accounting Specialist

Azamara
06.2023 - 05.2025

Partner Advocate

Celebrity Cruises
10.2021 - 05.2023

Customer Service Representative

T-Mobile
11.2017 - 11.2018

Para Educator

Heartspring
02.2017 - 10.2017

Heights High School

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