Destiny Reese
West Columbia,South Carolina
Summary
I am a motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Spectraforce Technologies Inc.
09.2022 - Current
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Retention Specialist
Teleperformance USA
06.2020 - 08.2022
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
General Manager
Cookoutnc
04.2019 - 05.2020
- Approved regular payroll submissions for employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Facilitated change management activities for department and staff of [36] individuals.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
General Manager
Starbucks
06.2015 - 04.2019
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Skills
- Work Quality Evaluation
- Database Search and Data Entry Skills
- Insurance Information Collection
- Gathering Information From Patients
- Registration and Admissions
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Money Handling
- Shipment Preparation
- Staff Scheduling
Accomplishments
- Efficient professional with 5+ years of experience and a proven knowledge of customer communications, customer satisfaction, and customer needs assessment
- Aiming to leverage my skills to successfully fill the customer service representative role at your company.
Timeline
Patient Access Specialist - Spectraforce Technologies Inc.
09.2022 - Current
Retention Specialist - Teleperformance USA
06.2020 - 08.2022
General Manager - Cookoutnc
04.2019 - 05.2020
General Manager - Starbucks
06.2015 - 04.2019
Lower Richland High School - High School Diploma,
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