Destiny Reese
Jacksonville,NC
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Store Manager
Zumiez
08.2019 - Current
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Maintained quality through training and coaching during daily activities.
- Promoted business strategy by implementing improvements based on guest feedback.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Planned and assigned workload by delegating tasks and directing team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Cashier Team Lead
Zaxbys
09.2015 - 11.2017
- Increased customer loyalty and retention.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Easley High School
Easley, SC01.2016
Skills
- Customer Service Management
- Report Generation
- Project Management
- Loss Prevention
- Team Development
- Competitor Monitoring
- Goals and performance
- Team leadership and coaching
Timeline
Store Manager
Zumiez
08.2019 - Current
Cashier Team Lead
Zaxbys
09.2015 - 11.2017
High School Diploma -
Easley High School