Destiny Rivera
Gautier,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Bilingual Employee prepared to serve both Spanish and English Speaking customers.
Overview
1
1
year of professional experience
Work History
On Call Center Agent
Balto Health Services
Biloxi, MS
04.2024 - Current
- Provided customer service to clients through phone communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Attended team meetings and Coaching's regularly to discuss updates on services, policies changes and take constructive Criticism.
- Adhered strictly to company policies regarding confidentiality of client information.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Demonstrated Responsibility by showing up before clock-in hour.
Customer Service Cashier
Roses
Moss Point , MS
02.2023 - 06.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
Office Clerk
Apache Industrial Services
Huntsville, AL
02.2024 - 03.2024
- Provided administrative support such as typing documents, filing paperwork, photocopying, and Shredding Documents.
- Answered phone calls in a professional manner and Notated customer information to leave a message for Boss.
- Helped Create Spreadsheets using Microsoft Excel for tracking data and Inputting Employee Attendance and Pay check information.
- Welcomed Spanish speakers and translated information that Boss needed from them.
Online Grocery Associate
Walmart
Ocean Springs , MS
10.2023 - 01.2024
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Troubleshot any problems or errors that occurred during checkout.
- Researched products and pricing to ensure accuracy of orders.
- Managed inventory levels to ensure availability of products for customers.
- Analyzed customer data to identify areas where service could be improved.
- Provided training and support for new employees joining the company's online grocery team.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Education
High School Diploma -
Pascagoula High School
Pascagoula, MS05-2022
Some College (No Degree) -
Mississippi Gulf Coast Community College
Jackson, MSSkills
- Clear Communication
- Positive Attitude
- Call Management
- Problem-Solving
- Organizational Skills
- Problem-solving skills
- Adaptability and Flexibility
- Partnership Development
Languages
English
Professional
Spanish
Professional
Affiliations
- Love community service activities. Joined with my Church to serve others and be of Help
References
References available upon request.
Timeline
On Call Center Agent
Balto Health Services
04.2024 - Current
Office Clerk
Apache Industrial Services
02.2024 - 03.2024
Online Grocery Associate
Walmart
10.2023 - 01.2024
Customer Service Cashier
Roses
02.2023 - 06.2024
High School Diploma -
Pascagoula High School
Some College (No Degree) -
Mississippi Gulf Coast Community College
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