Destiny Rivera
Winston-Salem,NC
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Encompass Health Rehabilitation Hospital
Winston-Salem, NC
10.2024 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Medical Office Secretary
Private Practice
Bronx, NY
10.2023 - 01.2024
- Collaborated closely with medical personnel to provide administrative support during special projects or initiatives as needed.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Verified insurance benefits or eligibility and documented in Type system.
- Enhanced office productivity by handling high volume of callers per day.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Call Center Representative
Maximus Call Center
Manhattan, NY
10.2019 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
Home Health Aide
Family Members
Brooklyn, NY
05.2016 - 07.2017
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Transported clients for medical and personal outings.
Education
Bachelor Degree Of Science - Criminal Justice
Monroe College
Bronx, NY12.2021
Associate Degree Of Science - Criminal Justice
Monroe College
Bronx, NY08.2020
Skills
- Basic life support
- Activities of Daily Life (ADLs)
- Patient Care
- Medical Terminology
- Administrative Skill
- Infection Control
- Range of motion exercise
- Attention to detail
- Time Management
- Multitasking and organization
- Maintaining confidentiality
- Patient transfers
- Emergency response
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
- Basic Life Support (BLS) Certification - American Heart Association.
- Basic Life Support Certification (BLS)
Timeline
CNA
Encompass Health Rehabilitation Hospital
10.2024 - Current
Medical Office Secretary
Private Practice
10.2023 - 01.2024
Call Center Representative
Maximus Call Center
10.2019 - 04.2020
Home Health Aide
Family Members
05.2016 - 07.2017
Bachelor Degree Of Science - Criminal Justice
Monroe College
Associate Degree Of Science - Criminal Justice
Monroe College