Destiny Robinson
Riverdale,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Case Manager
Spectrum Health Services
02.2020 - 12.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
Reservation Agent
Hyatt
04.2017 - 01.2020
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
Customer Service Representative
Teleperformance
04.2014 - 01.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
EE Smith
Fayetteville, NCSkills
- Records Management
- Client Advocacy
- Case Management
- Care Coordination
- Account Updating
- Complaint Resolution
- Appointment Scheduling
Timeline
Case Manager
Spectrum Health Services
02.2020 - 12.2023
Reservation Agent
Hyatt
04.2017 - 01.2020
Customer Service Representative
Teleperformance
04.2014 - 01.2017
High School Diploma -
EE Smith
Similar Profiles
Karen WilliamsKaren Williams
Medical Assistant at Spectrum Health ServicesMedical Assistant at Spectrum Health Services
Lorna CalimlimLorna Calimlim
Environmental Services Partner at Sunnybrook Health Sciences CentreEnvironmental Services Partner at Sunnybrook Health Sciences Centre
Jamie TarnackiJamie Tarnacki
CARES Crisis Clinician at Spectrum Health & Human ServicesCARES Crisis Clinician at Spectrum Health & Human Services