Destiny Robinson
Wesley Chapel
Summary
Seasoned healthcare professional with 7 years' experience, including current role as Patient Service Coordinator at Amedisys Home Health. Expert in scheduling, patient care coordination, and optimizing clinician capacity. Seeking to leverage expertise in patient services and interdepartmental collaboration as a Patient Services Coordinator.
Overview
11
11
years of professional experience
Work History
Patient Service Coordinator
Amedisys Home Health
01.2023 - 05.2025
- Coordinate patient assessment visits and ensure compliance with timely execution, including management of Oasis visit schedules.
- Review and optimize clinician schedules daily to enhance capacity and maintain productivity standards, aligning clinician assignments with geographic efficiency and patient care requirements.
- Address scheduling issues, ensuring missed visits are rescheduled promptly and escalate complex cases to the Clinical Manager for resolution.
- Oversee hospitalized patient tracking, facilitate effective communication among patients, clinicians, and team members, and assist with patient transfers between care centers.
Outgoing Referral Coordinator
Tallahassee Memorial Metabolic Health
08.2022 - 12.2022
- Ensured accurate patient registration and updated insurance information, streamlining the referral process for specialist care.
- Coordinated with insurance companies to confirm prior approvals, facilitating compliance with coverage requirements and optimizing financial outcomes.
- Managed timely referral follow-ups and communicated appointment reminders to patients, enhancing the efficiency of healthcare delivery.
Surgical Support Technician
Tallahassee Memorial Healthcare
02.2021 - 07.2021
- Ensured operating rooms were sanitized and prepped for subsequent surgeries, maintaining strict adherence to hygiene and safety protocols.
- Transported specimens to the laboratory and retrieved blood from the blood bank, facilitating timely and efficient patient care processes.
- Assisted in patient positioning and managed inventory by restocking supplies, contributing to the seamless operation of the surgical unit.
Patient Care Advocate
Teleperformance
11.2020 - 12.2020
- Ensured timely medication delivery by effectively scheduling patient orders.
- Assisted patients with updating their billing and insurance information to secure seamless transactions.
- Managed medication distribution, guaranteeing that patients consistently received the necessary treatments.
Crew
Chipotle Mexican Grill
08.2018 - 03.2019
- Provided exceptional customer service by accurately taking orders, preparing and packaging meals, and efficiently processing payments.
- Maintained high standards of cleanliness and organization, ensuring food and ingredient preparation met company protocols during opening and closing shifts.
Trayline
Tallahassee Memorial Healthcare
07.2017 - 06.2018
- Maintained cleanliness and organization of assigned areas to ensure a hygienic and efficient work environment.
- Collaborated with team members to prepare and assemble patient breakfast and lunch trays, adhering to dietary requirements and schedules.
Crew
McDonald's
01.2014 - 05.2017
- Maintained high standards of sanitation and safety in the work area, ensuring compliance with regulatory requirements.
- Delivered consistent quality in customer service by accurately taking, preparing, and serving orders in a fast-paced environment.
- Contributed to team development by training new crew members on job duties and responsibilities, enhancing overall operational efficiency.
Education
BS - Health Science
Florida A&M University
Tallahassee, Florida05.2020
LPN Pending - Practical Nursing
Lively Technical College
Tallahassee, Florida07.2022
Skills
- Interpersonal
- Effective Verbal and Written Communication
- Organized and Able to Manage Competing Priorities
- Time Management
- Resourcefulness in Problem Solving
- Active Listening
- Strong Customer Service
- Able to Take and Follow Through With Delegated Tasks and Accountability
Timeline
Patient Service Coordinator
Amedisys Home Health
01.2023 - 05.2025
Outgoing Referral Coordinator
Tallahassee Memorial Metabolic Health
08.2022 - 12.2022
Surgical Support Technician
Tallahassee Memorial Healthcare
02.2021 - 07.2021
Patient Care Advocate
Teleperformance
11.2020 - 12.2020
Crew
Chipotle Mexican Grill
08.2018 - 03.2019
Trayline
Tallahassee Memorial Healthcare
07.2017 - 06.2018
Crew
McDonald's
01.2014 - 05.2017
BS - Health Science
Florida A&M University
LPN Pending - Practical Nursing
Lively Technical College
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