Destiny Robinson
New Castle,DE
Summary
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Customer Service and Relationships, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
8
8
years of professional experience
Work History
Credit Assistance Specialist
Bank of America
08.2023 - 04.2024
- Last promotion within company: 11/7/23 to Backline Credit Assistance Specialist
- Take outgoing calls on account ranging from 60 days past due to 180 days past due
- Resolve customer hardship and account delinquencies by offering company programs and solutions that apply to customer situation
Collections Specialist
Sallie Mae
10.2022 - 03.2023
- Take incoming and outgoing calls
- Collect past due and current payments on accounts
- Resolve customer conflict and account delinquencies
Crew Member
Trader Joe’s
04.2021 - 10.2022
- Order merchandise as a Section Lead
- Provide WOW customer experience interactions.
- Kept shelves stocked throughout the day.
- Broke down two daily trucks.
Front-end Manager/Back-up Administrative Coordinator
Sprouts
04.2020 - 12.2020
- Led the front-end team- scheduled breaks, coached through goals and difficulties, and assigned tasks
- Assisted other departments with their tasks
- Opened and closed the store
- Counted the store safe and each register daily
- Completed daily store paperwork
Barista
Starbucks
08.2016 - 01.2020
- Prepare handcrafted drinks and food
- Clean the store
- Engage in friendly conversations with customers while completing transactions
Sales Associate
Express
06.2018 - 05.2019
- Assist customers in transactions
- Increase conversion rates for the store by securing credit cards and opening loyalty accounts for customers
Shift Manager
Sweet Frog Frozen Yogurt
05.2017 - 10.2017
- Maintain the status of the store
- Assist customers in transactions
- Close and open the store alone
Education
High School Diploma -
DelCastle Technical HIgh School
Wilmington06-2018
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Excellent communication
- Problem-solving abilities
- Team building
- Process improvement
- Reliability
- Issue research
- Team leadership
- Customer relationship management
Timeline
Credit Assistance Specialist
Bank of America
08.2023 - 04.2024
Collections Specialist
Sallie Mae
10.2022 - 03.2023
Crew Member
Trader Joe’s
04.2021 - 10.2022
Front-end Manager/Back-up Administrative Coordinator
Sprouts
04.2020 - 12.2020
Sales Associate
Express
06.2018 - 05.2019
Shift Manager
Sweet Frog Frozen Yogurt
05.2017 - 10.2017
Barista
Starbucks
08.2016 - 01.2020
High School Diploma -
DelCastle Technical HIgh School
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