Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Rolle

Miami

Summary

Administrative professional with the focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering a collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.

My goal is to obtain a position where I can contribute my experience, proactive attributes, and effort to grow with the company.

Overview

7
7
years of professional experience

Work History

Property Appraiser Clerk 1

Miami Dade County
02.2024 - Current
  • Data Entry in CRM system (DPA/CAMA)
  • Respond to Service Request from tax payers
  • Review court and confidential documentation from the DCP System
  • Validate Codes for DOR and Property Appraisers
  • Provide Customer Service to Tax Payers Via In- In Person & Via Phone

Customer Service Representative

T&S Roofing Systems Inc
07.2018 - 12.2022
  • Handle high call volumes for inbound and outbound calls.
  • Scheduled appointments for new and returning customers.
  • Handle escalations calls and concerns, fast-tracking them for problem resolution.
  • Monitor and Navigate different CRM software systems and platforms
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Escalation Specialist

Road America Motor Club
10.2017 - 05.2018
  • Provided emergency roadside support to customers with escalated issues.
  • Maintained accurate records of all roadside assistance requests and services provided.
  • Coordinated with tow truck operators in all 50 states to ensure prompt ETAs

Education

Bachelor of Arts - Human Resources Management

Miami Dade College
Miami, FL
04.2025

Associate of Arts - Liberal Arts And General Studies

Miami Dade College
Miami, FL
04.2022

High School Diploma -

Miami Southridge Senior High School
Miami, FL
06.2014

Skills

  • Data Entry
  • Quality Assurance
  • Microsoft Experienced
  • Clerical Experienced
  • Quality Control
  • Code enforcement
  • Customer Service & Relations
  • CAMA / DPA(CRM Software)
  • HR policies and procedures
  • Payroll administration
  • Confidential document control

Timeline

Property Appraiser Clerk 1

Miami Dade County
02.2024 - Current

Customer Service Representative

T&S Roofing Systems Inc
07.2018 - 12.2022

Escalation Specialist

Road America Motor Club
10.2017 - 05.2018

Associate of Arts - Liberal Arts And General Studies

Miami Dade College

High School Diploma -

Miami Southridge Senior High School

Bachelor of Arts - Human Resources Management

Miami Dade College

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