Destiny Rolle
Miami
Summary
Detail-oriented administrative professional with a focus on process improvement, operational efficiency, and reliable team support. Skilled in information organization, schedule management, and delivering accurate administrative assistance. Seeking a role where I can contribute my experience, adaptability, and proactive approach to support company growth.
Overview
8
8
years of professional experience
Work History
Property Appraiser Clerk 1
Miami Dade County
02.2024 - Current
- Entered data into CRM system (DPA/CAMA) to maintain accuracy and accessibility.
- Responded to taxpayer inquiries, assisting with Service Requests efficiently.
- Reviewed court and confidential documentation from DCP System to ensure compliance.
- Validated codes for DOR and Property Appraisers, enhancing data integrity.
- Processed deeds accurately, adhering to legal standards.
Customer Service Representative
T&S Roofing Systems Inc
07.2018 - 12.2022
- Handle high call volumes for inbound and outbound calls.
- Scheduled appointments for new and returning customers.
- Handle escalations calls and concerns, fast-tracking them for problem resolution.
- Monitor and Navigate different CRM software systems and platforms
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Escalation Specialist
Road America Motor Club
10.2017 - 05.2018
- Provided emergency roadside support to customers with escalated issues.
- Maintained accurate records of all roadside assistance requests and services provided.
- Coordinated with tow truck operators in all 50 states to ensure prompt ETAs
Education
Bachelor of Arts - Human Resources Management
Miami Dade College
Miami, FL04.2025
Associate of Arts - Liberal Arts And General Studies
Miami Dade College
Miami, FL04.2022
High School Diploma -
Miami Southridge Senior High School
Miami, FL06.2014
Skills
- Data Entry
- Quality Assurance
- Microsoft Experienced
- Clerical Experienced
- Quality Control
- Code enforcement
- Customer Service & Relations
- CAMA / DPA(CRM Software)
- HR policies and procedures
- Payroll administration
- Confidential document control
Timeline
Property Appraiser Clerk 1
Miami Dade County
02.2024 - Current
Customer Service Representative
T&S Roofing Systems Inc
07.2018 - 12.2022
Escalation Specialist
Road America Motor Club
10.2017 - 05.2018
Bachelor of Arts - Human Resources Management
Miami Dade College
Associate of Arts - Liberal Arts And General Studies
Miami Dade College
High School Diploma -
Miami Southridge Senior High School