Destiny Rolle
Miami,USA
Summary
Detail-oriented administrative professional focused on enhancing operational efficiency and data integrity. Maintains accurate records and delivers reliable support to teams, ensuring compliance and responsiveness to inquiries. Committed to leveraging experience and proactive approach to contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Clerk 1
Miami Dade County - Property Appraisal
Miami, USA
02.2024 - Current
- Maintained accurate and up-to-date records in DPA/CAMA CRM systems, supporting efficient data management and accessibility.
- Validated codes for DOR and Property Appraisers, enhancing data integrity.
- Processed deeds with attention to detail, ensuring alignment with legal standards.
- Reviewed court and confidential documentation from DCP System, ensuring adherence to compliance standards.
- Addressed taxpayer inquiries, facilitating timely resolution of Service Requests.
Customer Service Representative
T&S Roofing Systems Inc
07.2018 - 12.2022
- Managed high-volume customer communications, scheduled client appointments, and resolved escalated issues using multiple CRM platforms to ensure timely problem resolution.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Negotiated contract terms and conditions with vendors.
- Analyzed monthly budgeting and accounting reports to maintain expenditure controls and support financial decision-making.
- Review completed proposals and discussed projects being considered.
- Prepared and presented reports to management, highlighting key findings and recommendations for operational improvements.
- Review submitted invoices, approve, and submit to management for payment.
Escalation Specialist
Road America Motor Club
10.2017 - 05.2018
- Delivered emergency roadside support to customers facing escalated issues, ensuring timely resolutions.
- Coordinated with tow truck operators nationwide to secure prompt ETAs and enhance customer satisfaction.
- Kept comprehensive records of roadside assistance requests and services to facilitate effective follow-up.
Education
Bachelor of Arts - Human Resources Management
Miami Dade College
Miami, FL04-2025
High School Diploma -
Miami Southridge Senior High School
Miami, FL06-2014
Skills
- Data management
- Records management
- Record keeping
- Compliance verification
- Process improvement
- Operational efficiency
- Customer service
- Information organization
- Schedule management
- Proactive approach
- Detail-oriented
- Adaptability
- Compliance verification
Timeline
Clerk 1
Miami Dade County - Property Appraisal
02.2024 - Current
Customer Service Representative
T&S Roofing Systems Inc
07.2018 - 12.2022
Escalation Specialist
Road America Motor Club
10.2017 - 05.2018
Bachelor of Arts - Human Resources Management
Miami Dade College
High School Diploma -
Miami Southridge Senior High School