Destiny Ross
Global Payments
Opelika
8
years of professional experience
Professional customer service expert with proven ability to deliver
results and exceed expectations. Adept at resolving issues, enhancing
customer satisfaction, and building strong relationships. Strong focus on
team collaboration, and communication. Skilled in active listening, and
multi-tasking.
Work History
Customer Care Representative
4 Years 1 Month• Helped large volume of customers every day with positive attitude
and focus on customer satisfaction.
• Monitored team performance metrics, identifying areas for
improvement and coaching staff accordingly.
Customer Care Representative
4 Years 7 Months• Managed high call volume during peak hours, prioritizing urgent
cases while maintaining attention to detail.
• Met customer call guidelines for service levels, handle time and
productivity.
Education
High School Diploma
Skills
Inbound Call Management
Order Documentation
Customer Relations
Customer Issue Resolution
Customer Satisfaction
Documentation and reporting
Microsoft Office
Technical troubleshooting
Team coaching
Performance monitoring
Timeline
Customer Care Representative
Global Payments
01.2021 - 02.2025Read More
Customer Care Representative
Five Star
05.2017 - 12.2021Read More
Opelika HighSchool
High School Diploma
Read More