Destiny Ruiz

Oversaw patient check-in and check-out processes with efficiency.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Managed patient registration process, confirming data accuracy and completeness.
• Used EPIC to schedule appointments.
• Balanced deposits and credit card payments each day.

• Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
• Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

• Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
• Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
• Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
• Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.