Destiny Sandoval
Wood Dale,IL
Summary
A driven leader with strong critical thinking and problem solving skills. Dedicated to providing the highest level of service to customers while creating a pleasant work environment for staff. Willingness to take on added responsibilities to meet team goals with a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Chief
Portillo's Hotdogs
01.2022 - Current
- Conducted interviews, oversaw hiring process, and trained multiple team members
- Monitored online reviews and responded to customer complaints
- Assisted with team member and management schedules
- Supervised staff work, giving instructions for improvement, and holding team members accountable
- Opening and closing the restaurant, which included counting cash drawers, inventory, and waste
- Managed inventory which included the ordering of food, supplies, and beverages
- Conducted orientation sessions, developed training schedules, and assigned training curriculum.
- Contributed to the team member training process and store opening at 4 NRO's (Sterling Heights, MI, Orlando, FL, Joliet, IL and Algonquin, IL)
Team Member
Portillo's Hotdogs
06.2019 - 12.2021
- Responsible for meeting and greeting customers to provide a high level of customer service
- Assisted customers in taking accurate orders
- Followed all health and safety procedures.
Customer Service Representative
Instant Photo Corporation Of America
11.2017 - 04.2019
- Assembled proper camera equipment
- Operated an iPad with an app called 'Square' for cash and credit card transactions
- Setup props, background, and lighting equipment daily
- Inspected proofs before purchasing to ensure quality of prints with adjusting and retouching as necessary.
Education
College of Business, Business Management and Marketing -
Northern Illinois University
DeKalb, Illinois04.2024
High School Diploma -
Fenton High School
Bensenville, Illinois06.2021
Skills
- Training and Development
- Attention to Detail
- Communication
- Problem Solving
- Inventory Management
- Critical Thinking
Certification
- Certificate: Alcohol, 01/01/24
- Certificate: Allergen, 05/01/22
- Certificate: Management, 01/01/22
Timeline
Crew Chief
Portillo's Hotdogs
01.2022 - Current
Team Member
Portillo's Hotdogs
06.2019 - 12.2021
Customer Service Representative
Instant Photo Corporation Of America
11.2017 - 04.2019
College of Business, Business Management and Marketing -
Northern Illinois University
High School Diploma -
Fenton High School