Destiny Santos
Chicopee,MA
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level serving position.
Ready to help the team achieve company goals. Dependable server and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
East Villiage Tavern
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Patient Care Advocate
Northeast Arc
01.2020 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Connected patients with available community and charitable resources.
Waitress
MGM Springfield
05.2018 - 12.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Cashier
5 Below
09.2015 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Health Science
Springfield Technical Community College
Springfield, MA06.2024
High School Diploma -
High School Of Commerce
Springfield, MA06.2016
Skills
- Guest Engagement
- Daily Specials Memorization
- Cash Handling
- Organizational Skills
- Warm and Friendly
- Hospitality Best Practices
Accomplishments
Awarded a TRIO Scholarship through Springfield Technical Community College for my academic efforts and volunteering.
Awarded a Massachusetts High Demand Scholarship year 2023-2024 for obtaining a GPA of 3.0 and above.
Timeline
Server
East Villiage Tavern
09.2022 - Current
Patient Care Advocate
Northeast Arc
01.2020 - Current
Waitress
MGM Springfield
05.2018 - 12.2019
Cashier
5 Below
09.2015 - 05.2017
No Degree - Health Science
Springfield Technical Community College
High School Diploma -
High School Of Commerce