Destiny Settles
Jersey City,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
03.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
Representative
Saks Fifth Avenue
06.2022 - 03.2023
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Amazon
01.2022 - 06.2022
- Created and maintained detailed database to develop promotional sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Tracked customer service cases and updated service software with customer.
Education
High School Diploma -
Lincoln High School
Jersey City, NJ06.2020
Skills
- Staff education and training
- Document Control
- Research
- Call Management
- Direct Sales
- Computer Skills
- Sales Transactions
Certification
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Walmart
03.2023 - 01.2024
Representative
Saks Fifth Avenue
06.2022 - 03.2023
Customer Service Representative
Amazon
01.2022 - 06.2022
High School Diploma -
Lincoln High School