Destiny Shelton
Ocala,FL
Summary
Business & Administrative professional with 10+ years of experience in building trust with clients, providing immediate resolutions, implementing required changes on-time/budget with high-quality standards. Expertise in sales, negotiation, vendors, and resource management.
- Elevated the company's guest-satisfaction index from 86% to 97% within two years; ensured the swift resolution of clients issues to preserve customer loyalty while complying with company policies.
- Managed, mentored, and trained a team of 7.
- Industry experience includes Administration, Hospitality, Ecommerce, Retail, Manufacturing/Distribution and Automotive.
- Drive scalable solutions through strong teamwork and cross-functional collaboration to improve business functions.
Overview
9
9
years of professional experience
Work History
Caregiver & Household Operations Coordinator
Private Family
Orlando, USA
08.2023 - Current
- Streamlined household operations by creating routines, managing priorities, and anticipating needs, which reduced missed appointments, medication errors, and scheduling conflicts.
- Managed daily scheduling, appointments, medication tracking, transportation, and household coordination for an elderly family member while balancing multiple time-sensitive responsibilities with discretion and professionalism.
- Provided high-level customer care and advocacy by communicating with medical offices, pharmacies, insurance representatives, and service providers to resolve billing issues, schedule care, and ensure continuity of support.
- Exhibited adaptability, patience, and strong interpersonal skills while providing compassionate care during changing medical and personal circumstances.
- Handled difficult and emotional situations with calm professionalism, building trust with healthcare staff, family members, and outside vendors through effective communication and problem-solving.
- Maintained detailed records, organized important documents, tracked expenses, and coordinated paperwork, demonstrating strong administrative and organizational skills in a fast-paced environment.
Solution Consultant (Remote)
TE Connectivity
Orlando, USA
05.2022 - 01.2023
- Generated revenue through processing quotes, orders, and worklists, leveraging ITAR compliance and strengthening client relationships.
- Managed special price requests, ensuring prompt follow-up and resolution for key accounts.
- Resolved inquiries for distribution partners, delivering exceptional customer experiences through superior service.
- Assisted distributors via phone, email, and chat, providing real-time solutions for diverse business needs.
- Coordinated competitive pricing strategies with clients to convert potential revenue opportunities.
- Collaborated and worked independently to consistently meet KPIs for CES and FCR.
Sales Administrative Assistant
MTJ Paint and Body Shop
Miami, USA
01.2018 - 05.2022
- Increased sales by 34% by reformulating sales strategies to effectively address uninsured clients' unique requirements.
- Coached and mentored team members, enhancing sales skills and aligning individual performance with company sales targets.
- Managed order processing, payments, and A/R, A/P functions using Sage, ensuring transaction accuracy and timely financial reporting.
- Secured optimal pricing and delivery timelines by negotiating and finalizing quotes with vendors and freight carriers.
- Coordinated manager's Google calendar, scheduled meetings, appointments, and arranged travel logistics with precision.
- Resolved client concerns and supported staff with professionalism, maintaining discretion and composure in critical situations.
Timeline
Caregiver & Household Operations Coordinator
Private Family
08.2023 - Current
Solution Consultant (Remote)
TE Connectivity
05.2022 - 01.2023
Sales Administrative Assistant
MTJ Paint and Body Shop
01.2018 - 05.2022