Destiny Shepherd
Washington,DC
Summary
Well-qualified Leasing Consultant with Assistant Property Management Training with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, residents and team members to further company goals. Ready to leverage training and experience to take on new professional challenges in order to grow in the company; with excellent abilities/experience in customer service, telephone etiquette and issue response. Detailed knowledge of Yardi &BP systems . Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
4
4
years of professional experience
Work History
Apartment Leasing Consultant/Assistant Property Manager
InterSolutions
Cherry Hill, NJ
09.2023 - Current
- · Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
- · Highly Professional & strive to be Positively engaged in the community I serve.
- · Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- · Verified tenant incomes and other information before accepting lease applications.
- · Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- · Collected and maintained careful records of rental payments and payment dates.
- · Coordinated appointments to show marketed properties.
- · Responded to requests and scheduled appointments for property showings.
- · Creates & Maintains positive resident relations within the community.
- · Communicated effectively with owners, residents, and on-site associates.
- · Greeted clients, showed apartments, and prepared leases.
- · Planned special events for residents to showcase unity in our community.
- · Collected monthly rent payments and other fees, always properly recording, and processing money.
- · Conducted regular inspections of both interior and exterior of properties for damage.
- · Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
- · Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- · Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
AR Collection Specialist
Long Roofing
Beltsville, MD
09.2019 - 11.2021
- · Communicated with legal counsel on escalated collection matters involving litigation or bankruptcy proceedings, maximizing recovery efforts where possible.
- · Negotiated favorable payment terms with clients during periods of financial hardship, preserving long-term business relationships while protecting company interests.
- · Implemented credit policies that minimized risk exposure while maintaining positive customer relations, leading to lower bad debt write-offs.
- · Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- · Developed strong relationships with customers to foster timely payments and account resolution.
- · Developed customized reports for management to track key performance indicators related to AR collections.
- · Supported cash application team by providing accurate remittance information, enabling prompt posting of payments to appropriate accounts.
- · Listened to customers and negotiated solutions that met creditor and debtor needs.
- · Provided training and mentorship to junior collection specialists, enhancing departmental knowledge base and skill set.
- · Regularly monitored accounts to identify overdue balances and potential areas of risk.
Education
No Degree - Business Management
University of The District of Columbia
Washington, DCHigh School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD06.2010
Skills
- Rental Listings Research
- Competitive Research
- Resident Retention Programs
- Customer Relations
- Collection Actions
- Phone and Email Etiquette
- Decision-Making
- Dispute Handling
- Prospecting assistance
- Team Collaboration
- Yardi & BP Knowledgeable
- Property tours and inspections
- Maintenance Requests
- Data Entry
- Property Inspections
- Vacancy Marketing
Timeline
Apartment Leasing Consultant/Assistant Property Manager
InterSolutions
09.2023 - Current
AR Collection Specialist
Long Roofing
09.2019 - 11.2021
No Degree - Business Management
University of The District of Columbia
High School Diploma -
Eleanor Roosevelt High School