Destiny Shettles
Vicksburg,MS
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service, and financial management abilities. Trained in hospitality operations and regulations with a demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
7
7
years of professional experience
Work History
Receptionist/Billing
Optical 2000
Clinton, MS
10.2025 - Current
- Coordinated with optical staff to facilitate seamless workflow and communications.
- Processed insurance claims and verified patient eligibility for services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately
Medical Billing/Medical Records/Administrative Ass
Arkansas Internal Medicine
Little Rock, AR
06.2024 - 11.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Assisted with scheduling appointments for clients and visitors.
- Followed up with insurance companies regarding claims processing status.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Handled third-party insurance processing tasks to assist patients.
- Posted payments and collections on regular basis.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Front Desk Receptionist/Medical Records
Rainwater Holt & Sexton Injury Lawyers
Little Rock, AR
09.2023 - 06.2024
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- High-volume phone calls, directing inquiries to appropriate personnel tor prompt resolution.
- Managed mail, courier services, faxes, and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Assistant Manager/Shift Manager
Gus Fried Chicken
Little Rock, AR
01.2020 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Ieffectively managed multiple tables at the same time, demonstrating strong multitasking skills while maintaining high service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Sketchers
Little Rock, AR
08.2019 - 10.2021
- Developed and implemented inventory management processes to reduce stock discrepancies.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Collaborated with marketing team to execute successful in-store promotions, driving foot traffic.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Faclitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers
- Managed day-to-day staffing and handled scheduling for all store employees.
Education
Associates of Liberal Arts -
National Park College
Hot Springs, AR05.2026
High School Diploma -
Warren Central High School
Vicksburg, MS05.2018
Skills
- Attention to detail
- Time management
- Data entry
- Multi-line telephone systems
- Bookkeeping
- Multitasking and organization
- Customer service
- Problem-solving skills
Timeline
Receptionist/Billing
Optical 2000
10.2025 - Current
Medical Billing/Medical Records/Administrative Ass
Arkansas Internal Medicine
06.2024 - 11.2024
Front Desk Receptionist/Medical Records
Rainwater Holt & Sexton Injury Lawyers
09.2023 - 06.2024
Assistant Manager/Shift Manager
Gus Fried Chicken
01.2020 - 08.2023
Assistant Manager
Sketchers
08.2019 - 10.2021
Associates of Liberal Arts -
National Park College
High School Diploma -
Warren Central High School