Destiny Shinnamon
New Palestine,Indiana
Summary
Dynamic licensed cosmetologist with a proven track record at Salon 33, excelling in relationship building and upselling services. Enhanced client satisfaction through personalized care and education, resulting in increased retention. Skilled in scheduling appointments and fostering a welcoming environment, driving salon revenue and repeat business.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Salon 33
Franklin, IN
03.2026 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
Cosmetologist
Tone Salon
Fortville, IN
01.2023 - 03.2026
- Developed training programs for staff, enhancing skills and maintaining high service standards.
- Oversaw daily salon operations, ensuring efficient workflow and exceptional customer service.
- Managed client scheduling systems to maximize appointment availability and minimize wait times.
- Manager of operations making things run smoothly
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and organized work environment to promote safety and efficiency.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Cosmetologist
Salon 01
Carmel, IN
08.2022 - 10.2023
- Supported senior cosmetologists in executing various beauty treatments and techniques.
- Adapted quickly to new products and tools, contributing to team efficiency.
- Participated in ongoing training sessions to enhance skills in current trends and techniques.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
Hostess
Amazing Joes Bar And Grill
Muncie, IN
01.2020 - 02.2022
- Greeted and seated guests, ensuring efficient table turnover and optimal dining experience.
- Managed reservation system, coordinating seating arrangements to maximize capacity during peak hours.
- Assisted in training new host staff on procedures and customer service standards.
- Communicated effectively with kitchen and waitstaff to streamline service flow and enhance guest satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Cosmologist License -
Paul Mitchell The School
Indianapolis, INHigh School Diploma -
University of Delta High School
Muncie, IN06.2021
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Sales and upselling
- Relationship building and management
Timeline
Cosmetologist
Salon 33
03.2026 - Current
Cosmetologist
Tone Salon
01.2023 - 03.2026
Cosmetologist
Salon 01
08.2022 - 10.2023
Hostess
Amazing Joes Bar And Grill
01.2020 - 02.2022
Cosmologist License -
Paul Mitchell The School
High School Diploma -
University of Delta High School