Destiny Sibley
Gardena,CA
Summary
Experienced Eligibility Worker with a comprehensive understanding of public assistance programs and relevant federal, state, and local regulations. Proven ability to evaluate client needs, interpret complex information accurately, and ensure timely processing of applications. Strengths incorporate strong interpersonal skills for sensitive communication with diverse populations, alongside thorough knowledge in electronic data systems used in documentation. Demonstrated impact by consistently maintaining high accuracy rates while balancing heavy caseloads.
Overview
8
8
years of professional experience
Work History
Eligibility Worker
LA County
Los Angeles, California
09.2023 - Current
- Prepared documents and applications for submission to appropriate agencies or organizations.
- Responded promptly to inquiries from potential applicants by phone or email.
- Ensured adherence to all applicable federal, state, and local laws governing public assistance programs.
- Collaborated closely with social workers, health care professionals, job counselors in order to provide comprehensive services for eligible clients.
Customer Service Representative Supervisor
Delta
Los Angeles
10.2017 - 01.2024
- Participated in industry-related conferences or events to stay up-to-date on best practices in the field.
- Analyzed daily reports from agents on call trends, individual performance metrics and overall customer satisfaction levels.
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
Education
Associate of Science - Behavioral Science
El Camino College
Torrance, CASkills
- Effective communication
- Team collaboration
- Conflict resolution
- Applicant interviews
- Client assessment
- Problem solving
- Cross-cultural sensitivity
Timeline
Eligibility Worker
LA County
09.2023 - Current
Customer Service Representative Supervisor
Delta
10.2017 - 01.2024
Associate of Science - Behavioral Science
El Camino College