Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Smiley

Houston

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Arise
11.2022 - 02.2025
  • Resolved customer inquiries by phone and email with professionalism
  • Handled escalated customer issues with empathy and problem-solving skills
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled high call volume with professionalism
  • Responded to customer requests for products, services, and company information.
  • Resolved customer inquiries in a timely manner, ensuring satisfaction and loyalty
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Effectively managed customer complaints and diffused tense situations with empathy
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high volume of calls and resolved customer inquiries promptly and professionally
  • Met and exceeded performance metrics for call resolution and customer satisfaction
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Alorica
02.2021 - 10.2022
  • Resolved customer inquiries by phone and email with professionalism
  • Handled escalated customer issues with empathy and problem-solving skills
  • Handled high call volume with professionalism
  • Resolved customer inquiries in a timely manner, ensuring satisfaction and loyalty
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Effectively managed customer complaints and diffused tense situations with empathy
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed high volume of calls and resolved customer inquiries promptly and professionally
  • Met and exceeded performance metrics for call resolution and customer satisfaction

PFU Reinterviewer

U.S Census Bureau
06.2021 - 12.2021
  • Conducted reinterviews with PFU participants to assess program outcomes and impacts
  • Collected and documented detailed information with a high level of accuracy and attention to detail

Substitute Teacher

Child Care Careers
10.2020 - 06.2021
  • Collaborated with school staff and parents to support student success and well-being
  • Managed classroom dynamics and fostered engaging, inclusive learning environment for students
  • Flexibility in handling unforeseen situations and maintaining professionalism in challenging environments

Field Operator

U.S Census Bureau
02.2020 - 10.2020

Manager

Classic Group Home
01.2018 - 03.2020
  • Managed client accounts, ensuring satisfaction and retention
  • Oversaw day-to-day operations, troubleshooting issues and ensuring smooth operations
  • Developed and implemented innovative strategies to improve operational eciency and customer satisfaction
  • Collaborated effectively with team members to achieve operational goals and maintain site eciency
  • Demonstrated strong communication skills and exibility in fast-paced, dynamic work environments

Education

HIGH SCHOOL DIPLOMA -

North Shore Senior High
Houston, Texas
12.2014

Skills

  • Customer Service
  • Conflict Management
  • Computer Skills
  • Communication Skills
  • Active listening
  • Time management
  • Problem-solving
  • Patience
  • Multitasking
  • Attention to detail
  • Cold Calling
  • Upselling
  • Adaptability
  • Decision Making
  • Data entry
  • Written and oral communication
  • Complaint resolution
  • Documentation and reporting
  • Payment processing
  • Technical troubleshooting
  • Keyboarding
  • Multitasking and organization
  • Positive attitude

Timeline

Customer Service Representative

Arise
11.2022 - 02.2025

PFU Reinterviewer

U.S Census Bureau
06.2021 - 12.2021

Customer Service Representative

Alorica
02.2021 - 10.2022

Substitute Teacher

Child Care Careers
10.2020 - 06.2021

Field Operator

U.S Census Bureau
02.2020 - 10.2020

Manager

Classic Group Home
01.2018 - 03.2020

HIGH SCHOOL DIPLOMA -

North Shore Senior High
Destiny Smiley