Destiny Smiley
Houston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Arise
11.2022 - 02.2025
- Resolved customer inquiries by phone and email with professionalism
- Handled escalated customer issues with empathy and problem-solving skills
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled high call volume with professionalism
- Responded to customer requests for products, services, and company information.
- Resolved customer inquiries in a timely manner, ensuring satisfaction and loyalty
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Effectively managed customer complaints and diffused tense situations with empathy
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high volume of calls and resolved customer inquiries promptly and professionally
- Met and exceeded performance metrics for call resolution and customer satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Alorica
02.2021 - 10.2022
- Resolved customer inquiries by phone and email with professionalism
- Handled escalated customer issues with empathy and problem-solving skills
- Handled high call volume with professionalism
- Resolved customer inquiries in a timely manner, ensuring satisfaction and loyalty
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Effectively managed customer complaints and diffused tense situations with empathy
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high volume of calls and resolved customer inquiries promptly and professionally
- Met and exceeded performance metrics for call resolution and customer satisfaction
PFU Reinterviewer
U.S Census Bureau
06.2021 - 12.2021
- Conducted reinterviews with PFU participants to assess program outcomes and impacts
- Collected and documented detailed information with a high level of accuracy and attention to detail
Substitute Teacher
Child Care Careers
10.2020 - 06.2021
- Collaborated with school staff and parents to support student success and well-being
- Managed classroom dynamics and fostered engaging, inclusive learning environment for students
- Flexibility in handling unforeseen situations and maintaining professionalism in challenging environments
Field Operator
U.S Census Bureau
02.2020 - 10.2020
Manager
Classic Group Home
01.2018 - 03.2020
- Managed client accounts, ensuring satisfaction and retention
- Oversaw day-to-day operations, troubleshooting issues and ensuring smooth operations
- Developed and implemented innovative strategies to improve operational eciency and customer satisfaction
- Collaborated effectively with team members to achieve operational goals and maintain site eciency
- Demonstrated strong communication skills and exibility in fast-paced, dynamic work environments
Education
HIGH SCHOOL DIPLOMA -
North Shore Senior High
Houston, Texas12.2014
Skills
- Customer Service
- Conflict Management
- Computer Skills
- Communication Skills
- Active listening
- Time management
- Problem-solving
- Patience
- Multitasking
- Attention to detail
- Cold Calling
- Upselling
- Adaptability
- Decision Making
- Data entry
- Written and oral communication
- Complaint resolution
- Documentation and reporting
- Payment processing
- Technical troubleshooting
- Keyboarding
- Multitasking and organization
- Positive attitude
Timeline
Customer Service Representative
Arise
11.2022 - 02.2025
PFU Reinterviewer
U.S Census Bureau
06.2021 - 12.2021
Customer Service Representative
Alorica
02.2021 - 10.2022
Substitute Teacher
Child Care Careers
10.2020 - 06.2021
Field Operator
U.S Census Bureau
02.2020 - 10.2020
Manager
Classic Group Home
01.2018 - 03.2020
HIGH SCHOOL DIPLOMA -
North Shore Senior High
Similar Profiles
Richard WhiteRichard White
Senior Customer Service Representative Lead at AriseSenior Customer Service Representative Lead at Arise
Keanna FranklinKeanna Franklin
Virtual Customer Service Representative at AriseVirtual Customer Service Representative at Arise
Traci Abner-EdwardsTraci Abner-Edwards
Customer Service Representative at AriseCustomer Service Representative at Arise
Quincy CampbellQuincy Campbell
Medical Assistant at United States NavyMedical Assistant at United States Navy
Ryan MurphyRyan Murphy
General Education teacher at Frazier ElementaryGeneral Education teacher at Frazier Elementary