Destiny Smith
Georgetown
Summary
Versatile and results-driven professional with a proven track record at CCMSI, enhancing payment processing efficiency and fostering team collaboration. Expert in Microsoft Excel and adept at training, I significantly improved operational workflows and compliance. My approach balances meticulous financial management with effective interpersonal communication, driving both innovation and team development.
Results-driven finance professional prepared for this role with comprehensive experience in payment coordination. Known for improving payment accuracy and efficiency while maintaining compliance with financial regulations. Valued team player who adapts to evolving business needs and consistently achieves targeted outcomes. Skilled in financial reconciliation and stakeholder communication.
Experienced with payment processing and reconciliation, ensuring seamless financial operations. Utilizes attention to detail and problem-solving abilities to address discrepancies and maintain accuracy. Knowledge of financial regulations and fostering strong stakeholder relationships.
Professional with expertise in payment coordination, equipped to drive efficiency and accuracy in financial transactions. Proven track record in handling complex payment processes, ensuring compliance, and optimizing workflows. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, analytical mindset, and effective communication skills, consistently delivering high-quality outcomes in dynamic environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Treasury Payment Coordinator
CCMSI
12.2023 - 12.2024
- Closely monitored accounts payable balances, proactively identifying potential late payments or delinquencies before they occurred.
- Improved payment processing efficiency by streamlining workflows and implementing new software tools.
- Performed regular account reconciliations, ensuring accurate record-keeping and identification of potential errors or inconsistencies early on.
- Assisted in the implementation of a new invoicing system, leading to reduced processing time and improved overall efficiency.
- Established a comprehensive tracking system for vendor payments, providing greater visibility into expenditure patterns across the organization.
- Maintained updated knowledge of industry regulations, ensuring compliance in all payment activities.
- Analyzed customer financial records to determine appropriate payment plan.
Bank Teller
Landmark Credit Union
07.2021 - 12.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Reconciled cash drawer and resolved discrepancies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Patient Care Taker
State of Illinois
05.2022 - 08.2022
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
- Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.
- Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Prevented complications from chronic illnesses through regular monitoring of symptoms and timely intervention when needed.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various needs.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Crew Trainer
Mcdonalds
08.2021 - 06.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Fostered positive work environment, leading to increase in crew morale and productivity.
- Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2021
Skills
- Bank reconciliation
- Accounts receivable
- Microsoft Excel
- Accounts payable
- Payment processing
- Data entry skills
- Microsoft office
- Banking operations
- Teamwork and collaboration
- Training and teaching
Timeline
Treasury Payment Coordinator
CCMSI
12.2023 - 12.2024
Patient Care Taker
State of Illinois
05.2022 - 08.2022
Crew Trainer
Mcdonalds
08.2021 - 06.2022
Bank Teller
Landmark Credit Union
07.2021 - 12.2023
High School Diploma -
Penn Foster Career School
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